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MSC Bellissima Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
109 Reviews

Poor service and organisation

MSC Bellissima Cruise Review by Russ Cruiser

8 people found this helpful
Trip Details
  • Sail Date: Sep 2019
  • Destination: the Mediterranean
  • Cabin Type: Bella Balcony Stateroom

If you’re looking for a bit of luxury, some good quality service, friendly staff, great entertainment and decent value for money, THIS IS NOT FOR YOU.

The entertainment is a bunch of people singing, changing outfits and dancing, EVERY NIGHT.

The Market Place cafe is chaos 20 hours per day. Absolute mayhem.

The staff and cruisers have very little to non existent manors. Pushing, ignorance, shouting and being generally rude is commonplace.

MSC over charge on everything. 8euros for a beer.... PLUS 15% service charge on top. Buses at ports are all 4x the price they are when you actually leave the ship.

One thing we didn’t think of was the fact people leave and start their holidays at almost every port. Imagine all of those safety drills, suitcases and so on all over the place, every day! If you’re in you’re room you have a ten minute lecture in every language about the safety procedure, almost every day.

The food.... is ok. That’s it. Lack of imagination and small portion sizes but in the lighthouse during the evening it’s pretty good. They will try and get you to pay for speciality restaurants and drinks packages at every opportunity.

The room we had, 12261 with a balcony was great however. Very large and much better than other ships we had been on. Our cabin steward was nice. Room always tidy.

The boat is pretty nice. The layout isn’t great though and means you’re up and down stairs a lot, the lifts are always full. It’s designed and fit out a bit cheesy rather than luxury but I guess people like that.

The best area of the ship by far is the Masters of The Sea. The staff are funny, friendly and personal. They remember your name, your drink and are super efficient. The live music is good and the pub has the best vibe of anywhere on the ship.

One thing we should say is we are British. We’ve sailed from Southampton a number of times with different companies but this cruise fell far short and we certainly wouldn’t be booking with MSC again. Today is the last day of our cruise, looking forward to getting home.

MSC if you’re reading | Areas to improve

Adult only areas - quiet areas (no party music blasting)

Some manors.

Some organisation to the Marketplace.

Restocking of minibar as standard.

Entertainment - A new manager. The entertainment is simply awful. The same thing every night and every day. Very poor and a very basic standard. Try a different cruise liner and see what they do.

Food leftovers left down the hallways on the floor. Pretty disgusting and often left for hours.

The safety procedure. He has been talking for ten minutes In every language whilst we are trying to relax in our room. We’ve heard it 5 times. Make him stop, please.

Russ Cruiser's Full Rating Summary
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Cabin Review

Bella Balcony Stateroom
Cabin B1 12261

The cabin is great. Large room, lots of storage and a great balcony. No tea and coffee facilities but we can manage. Always tidy, bathroom is nice and quite big. Beds comfy.

Port & Shore Excursion Reviews


Far more expensive than organising yourself.

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Russ Cruiser
1 Reviews Written
8 Helpful Votes
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