Very disappointed in the NCL Escape cruise to Bermuda. Smoking is allowed in the casino which located at the center atrium of the ship. Smoke is smelled throughout the ship on ALL levels because of this. Shame on NCL for subjecting us to second hand smoke. Smoking is also allowed at certain outside bars located directly adjacent to the children's water park. Children should not have to smell smoke and be subjected to cancer.

The overall service staff was rude and not cordial. A bartender at the H20 bar from India yelled at me for not picking up my mixed drinks on time. The guest services person gave me incorrect information on when the time zone change would occur. The NCL mobile app had incorrect information that we were going to be in Hamilton for three days and not the dockyard.

Fire alarm testing at 10 am during the breakfast rush is unacceptable. This should have been tested during the afternoon when most are off the ship on excursions. Read more