The Norwegian Fjords were stunning and the weather was spectacular, the cruise experience not so much. Disappointing...
The ship while kept clean is in need of a refurb. The service in the bars and for coffee is excruciating slow. We waited for over and hour in the captains lounge just to get a coffee, and had to chase it 3 times before we got 2 cups...getting drinks was equally as slow all the time. Very frustrating and you had to wait for waiter service, no other option.
The crew were not easy to engage with, and some were downright rude. Very happy to talk and laugh between themselves, but as the customers were felt like an inconvenience.
Breakfast was a farce most mornings, and we tried different times, food had run out leading to long queues, no toast, not even mugs to get tea and coffee, just a joke, and set the day off on the wrong note every morning.
Scots bar was closed one evening for a staff party! But the ship was heading to Newcastle when we came home then to tilbury with perhaps very few passengers, could the staff party have been then?
Not a pleasant trip, and many of our travellers we ate with in the evening had complained on board about the service. Good food and service ok at the evening dinner.
I would be very reluctant to recommend the Marco Polo or cruise Maritime after our experience, and it’s unlikely we would want to travel with them again, which is disappointing as they will be sailing from Aberdeen in 2020.
The company need to review their management of the catering areas for b/fast and lunch, train the crew to be customer focused, and look to refresh the ship if they hope to get return Business.
Not what we were looking forward to on the cruise. To let you understand how disappointed we were in 40 years of travel and holidays, this is the 1st time we have complained.
Think twice before you book....
Cabin ok, well kept, Yoriy our steward was the highlight of the crew, very pleasant and helpful. VERY close to Scott’s Bar, but we heard no noise, so a bonus.
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