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My wife and I booked the Haven for our anniversary. This was my first cruise, though my wife has had many. We have both travelled extensively. The ship is large, well appointed, but easy to navigate. There are signs all over the ship that makes finding things easy. One quibble, is that posted services and shops are not always open at the appointed times meaning it would take several trips, for example, to get into the duty-free free shop. Services on the ship are generally both easy to locate and access. The exception to this was the spa. The actual services, massage, etc, were good, if pricey. However, the spa uses the pretense of assessment and consultation to provide a pseudo-scientific basis for what can only be described as, "You really should buy our most expensive products and services." My wife, for example, has a highly developed care routine. After receiving a facial, her 'consultation' wound up being a pitch for $1000 in product. This was made even worse when every visit to the spa resulted in a billing issue, as promotional discounts were either not applied or additional charges were added when polite but firm 'no' resulted in a charge anyway. By the end of the end of the cruise, it was pretty clear that passengers were studiously avoiding the spa and its high pressure tactics. There were, individually, many wonderful people inside the spa who appeared miserable under the pressure to sell. Our experience with the spa is the only thing that prevents us from giving the cruise 5-stars. The cabin was large, spacious, and relaxing. The balcony provided gorgeous views visited ports, and was a quiet, enjoyable space to spend time with one another. Having the cabin made up twice day was an unexpected, if not for my wife, treat that I greatly appreciated as throughout the cruise. Laundry service was easy to use, and made the sweaty hiking through the ports even more enjoyable as dirty garments could be quickly laundered rather than tossed in a suitcase for two weeks. Dining was another highlight, with running the entire spectrum of both quality and quantity. The buffet, as one might expect, was always hot and easy to access, if not always the highest quality. The free, 24-hour access to ice cream was a high point. The quality of food continued up the scale of restaurants. O-Sheehans offered tasty, but small bits for quick eating while the main dining rooms upped the quality to the high end. The speciality restaurants were generally on-par with the main dining rooms, with the exception of the Bistro. the Bistro's food is some of the best food I have ever had anywhere in the world, and my wife and I were happy to make multiple visits. By the end of the cruise, it was all but impossible to even make a reservation. My only quibble with the food is that some of the smaller restaurants take reservations ... even for very large parties. When a restaurant only has 30 or so seats and 25 have been reserved it was frustrating for both staff and customers. The Entertainment on the ship is quite good. Generally speaking, you cannot go wrong with any of the shows. The exception, again in a good way, was Burn the Floor. The dancers and routines are nothing short of exceptional. One of the final perks of the Haven is a dedicated staff for Haven guests. This made everything on and off the ship incredibly easy. All questions were handled quickly and easily by knowledge friendly staff. A dedicated restaurant for Haven guests was perfect for post excursion relaxation in a quiet, conversational atmosphere. The food was, also, generally, a cut above the rest with only Bistro having a chance to produce better food.

Very Good, but a few areas need work

Norwegian Getaway Cruise Review by gree0232

2 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Baltic Sea
  • Cabin Type: Spa Balcony Stateroom
My wife and I booked the Haven for our anniversary. This was my first cruise, though my wife has had many. We have both travelled extensively.

The ship is large, well appointed, but easy to navigate. There are signs all over the ship that makes finding things easy. One quibble, is that posted services and shops are not always open at the appointed times meaning it would take several trips, for example, to get into the duty-free free shop. Services on the ship are generally both easy to locate and access.

The exception to this was the spa. The actual services, massage, etc, were good, if pricey. However, the spa uses the pretense of assessment and consultation to provide a pseudo-scientific basis for what can only be described as, "You really should buy our most expensive products and services." My wife, for example, has a highly developed care routine. After receiving a facial, her 'consultation' wound up being a pitch for $1000 in product. This was made even worse when every visit to the spa resulted in a billing issue, as promotional discounts were either not applied or additional charges were added when polite but firm 'no' resulted in a charge anyway.

By the end of the end of the cruise, it was pretty clear that passengers were studiously avoiding the spa and its high pressure tactics. There were, individually, many wonderful people inside the spa who appeared miserable under the pressure to sell. Our experience with the spa is the only thing that prevents us from giving the cruise 5-stars.

The cabin was large, spacious, and relaxing. The balcony provided gorgeous views visited ports, and was a quiet, enjoyable space to spend time with one another. Having the cabin made up twice day was an unexpected, if not for my wife, treat that I greatly appreciated as throughout the cruise. Laundry service was easy to use, and made the sweaty hiking through the ports even more enjoyable as dirty garments could be quickly laundered rather than tossed in a suitcase for two weeks.

Dining was another highlight, with running the entire spectrum of both quality and quantity. The buffet, as one might expect, was always hot and easy to access, if not always the highest quality. The free, 24-hour access to ice cream was a high point. The quality of food continued up the scale of restaurants. O-Sheehans offered tasty, but small bits for quick eating while the main dining rooms upped the quality to the high end. The speciality restaurants were generally on-par with the main dining rooms, with the exception of the Bistro. the Bistro's food is some of the best food I have ever had anywhere in the world, and my wife and I were happy to make multiple visits. By the end of the cruise, it was all but impossible to even make a reservation.

My only quibble with the food is that some of the smaller restaurants take reservations ... even for very large parties. When a restaurant only has 30 or so seats and 25 have been reserved it was frustrating for both staff and customers.

The Entertainment on the ship is quite good. Generally speaking, you cannot go wrong with any of the shows. The exception, again in a good way, was Burn the Floor. The dancers and routines are nothing short of exceptional.

One of the final perks of the Haven is a dedicated staff for Haven guests. This made everything on and off the ship incredibly easy. All questions were handled quickly and easily by knowledge friendly staff. A dedicated restaurant for Haven guests was perfect for post excursion relaxation in a quiet, conversational atmosphere. The food was, also, generally, a cut above the rest with only Bistro having a chance to produce better food.
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Cabin Review

Spa Balcony Stateroom
Cabin B9 14734
Large king sized bed, in room spa bath, with balcony access.
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins