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Even though I contacted NCL cust. svc. a least twice before boarding the ship and even I minutes before checking-in to confirm if there will be any changes on the itinerary, to have the opportunity to cancel the trip, but right after checked-in, we were warned abut complete change of itinerary for a place not even similar to the original destination. (Cozumel instead of Bahamas Islands) During the whole trip (most at sea) the crew never agreed on notifications and contradicted themselves all the times. The level of missinformation handle by NCL personnel on board was incredible and at no given time we felt that the situation was under control due to the continuous changes of notice. Also the entertainment after being forced to spend extra time at sea was dull with very few options, even the case of being notified of "continental breakfast being available from 5:30 am" (posted in a flyer) but after ariving before 6am, all buffete areas were closed even the waitreses were ashamed of it that they did the extra effort to provide a meal from Room svc. Finally, due to the continuous misinformation, we almost missed our flight because we were not able to leave the ship at earlier time. I do understand the seriousness of changes of itinerary due to a hurricane but I don't believe this is the first time happens to NCL in order to show so much improvisation. Nothig compares a trip to a caribean Isand like The Bahamas in replacement to Cozumel, MX. Bottom line, it was a very dissapointed and stressful cruise

VERY DISAPPOINTED AND FRUSTRATING CRUISE TRIP

Norwegian Sun Cruise Review by uy3

1 person found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Bahamas
  • Cabin Type: Inside
Even though I contacted NCL cust. svc. a least twice before boarding the ship and even I minutes before checking-in to confirm if there will be any changes on the itinerary, to have the opportunity to cancel the trip, but right after checked-in, we were warned abut complete change of itinerary for a place not even similar to the original destination. (Cozumel instead of Bahamas Islands)

During the whole trip (most at sea) the crew never agreed on notifications and contradicted themselves all the times. The level of missinformation handle by NCL personnel on board was incredible and at no given time we felt that the situation was under control due to the continuous changes of notice.

Also the entertainment after being forced to spend extra time at sea was dull with very few options, even the case of being notified of "continental breakfast being available from 5:30 am" (posted in a flyer) but after ariving before 6am, all buffete areas were closed even the waitreses were ashamed of it that they did the extra effort to provide a meal from Room svc.

Finally, due to the continuous misinformation, we almost missed our flight because we were not able to leave the ship at earlier time.

I do understand the seriousness of changes of itinerary due to a hurricane but I don't believe this is the first time happens to NCL in order to show so much improvisation.

Nothig compares a trip to a caribean Isand like The Bahamas in replacement to Cozumel, MX.

Bottom line, it was a very dissapointed and stressful cruise
uy3’s Full Rating Summary
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Cabin Review

Inside
Cabin ID 9337
Clean and organize. excellent service by Eduardo from Phillipines
Norway Deck Inside Cabins, Balcony Cabins, Suite Cabins