IMHO the Celestyal Cruise Lines get a bad rap by travel agents. I was told that the the experience was not "upscale" and discouraged to consider. I'm sure glad we booked a 7-day cruise in an outside cabin. I understand the reservations of some TA's and some reviewers. The ship does not have all the bell and whistles of the newer mega liners.
If you're expecting this type of cruise experience then the Celestyal Crystal isn't for you.
Missing are the atriums, chandeliers, rock climbing walls, boardwalks and bright neon colors. But also missing are the long lines and the intimidation of learning a larger ship.