We paid for a 7 night cruise on the Allure and due to hurricane Dorian the cruise was shortened to a 4 day cruise. This would not have been an issue if we had been properly compensated for the shortened cruise. Unfortunately not only did Royal Caribbean shorten the cruise but they cheated us by offering on-board credits that did not equal the loss in travel time or loss in ports. Originally the cruise was supposed to include three ports and we paid the port fees and taxes for the 3 ports but because the cruise was shortened we only went to 1 port and we missed out on Jamaica and Haiti. Royal Caribbean credited us only $27 in port fees for the 2 lost ports which was not what we paid. Now I do not understand how they do math but if you divide the expense of the cruise by the length and then subtract out the missing days we should have received a credit for $175 a day times 3 days the cruise was shortened. This was not the case and we were only given a total credit including port fees of $202. We were also told we would receive the unused portion of the on-board credit back as a refund which we are still waiting for and have called their customer service countless times only to be told that it is coming soon.
Now with all that out of the way lets review the ship. Due to the shortened cruise the overall experience felt very much like no one cared and every thing was done with minimal effort. I understand the ship was not at full capacity and the crew may have been bored but they definitely showed they had little to no interest in making the cruise enjoyable. Everything on the cruise closed early and no matter what time of day it was we were hard pressed to find something to do. Everything seemed to have an extra cost associated with it and anything that was supposed to be free or unlimited closed before you could enjoy it. The unlimited ice cream closed at 6pm and only the paid ice cream shops were open. The hot dog shop was always closed and after 3 days of attempting to get a hot dog I finally did get one on the last day but i had to do it right before going to dinner. The unlimited pizza was terrible and on more than one occasion they were closed. The shows were always at inconvenient times and we missed several of them due to dinner times or conflicting times with other shows and everything on the entire ship seemed to close by 10pm which left us playing cards most nights just for something to do.
This was by far the worst experience I have ever had and I will never sail with Royal Caribbean again. If you want to enjoy your cruise go with Carnival.
The cabin was small and cramped for a balcony room and the air conditioning never seemed to work even after several calls to maintenance. The room was always hot and uncomfortable and the beds were hard and the tv had one channel. If you wanted to watch anything you had to pay more and to rent a movie was $11.99 per movie.
We went shopping in Cozumel and to be honest the people in Mexico hate Americans. They were not only incredible rude but trying to get back on the ship the security actually broke my sunglasses and laughed about it.
The people were incredibly rude and unfriendly