This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet.
I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points.
The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings.
The services from the bars and restaurant staff were excellent.
The professional entertainment was excellent although some of the best act were too late in the evening.
We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews.
They had decided they would let children use the adult pools which I’m not sure was thought through.
We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool.
Not supervised by staff and parents and just basic chaos all week.
Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck.
We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship.
Ruined the holiday and experience.
The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off.
The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor.
The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment.
The 2 hour flight delay coming and 5 hour delay going back didn’t help either.
This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard.
The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t.
The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete.
Prices going up and standards going down.
Clean and tidy with good service.