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The food was super salty, same thing every day salad bar, hotdogs and hamburgers for lunch, greasy sausages and bacon. Oily omelette. Wait staff was disengaged and not friendly. Got torn towels and sheets and when they were reported, replaced by torn towels again. Nickel and dime for everything. Main dining room had same menu except for 2 appetizers or main course. Adult pool was a hot tub, far from being a pool. To many issues...the ship is tired and unkempt, many places with paint chipped off, every time we came back onboard after a port at least one elevator was out of service. Plastic plates in at the Garden cafe are gross and there is always a smell Nof eggs on them. Had the beverage package and couldn't get bottled water as it was a premium item but a can of red bull was available. Senseless. Bar staff by the pool only see the young girls that waive a $1bill and not anyone else. The ship looks run down and tired. The fact that they pick up passengers along the way provided little sense of security as you end up carrying your own baggage because it can easily go missing.

Zero customer service

Norwegian Epic Cruise Review by fern_morales

3 people found this helpful
Trip Details
The food was super salty, same thing every day salad bar, hotdogs and hamburgers for lunch, greasy sausages and bacon. Oily omelette. Wait staff was disengaged and not friendly. Got torn towels and sheets and when they were reported, replaced by torn towels again. Nickel and dime for everything. Main dining room had same menu except for 2 appetizers or main course. Adult pool was a hot tub, far from being a pool. To many issues...the ship is tired and unkempt, many places with paint chipped off, every time we came back onboard after a port at least one elevator was out of service. Plastic plates in at the Garden cafe are gross and there is always a smell Nof eggs on them. Had the beverage package and couldn't get bottled water as it was a premium item but a can of red bull was available. Senseless. Bar staff by the pool only see the young girls that waive a $1bill and not anyone else. The ship looks run down and tired. The fact that they pick up passengers along the way provided little sense of security as you end up carrying your own baggage because it can easily go missing.
fern_morales’s Full Rating Summary
Enrichment Activities
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Cabin Review

Inside
Cabin IE 9053
Poorly designed, toilet behind the frosted glass provided zero privacy, sink outside the toilet was odd and unsanitary. Low lighting specially for an inside cabin. Have traveled with Celebrity numerous times and our first time was in an inside cabin and is no comparison
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews