1. Home
  2. Cruise Reviews
  3. MSC Sinfonia
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at the dock was a bad start. No greeting by happy staff. A muddle through check in and on to a shabby ship. Very run down. During our cruise every time we docked and got on board again was a total nightmare. Security staff never smiled or greeted guests with exception of I think SA staff. Total shambles. The rest were surly individuals. In the restaurants the majority of the staff initially appeared untrained and only at the end were getting into their stride. One night at about 23.30 and still having dinner, as the second sitting took a long time to serve, there was a fire alert after a few power failures. The staff all went into panic, not knowing what to do. No control and allowing guests to use the lifts and chaos reigned. Eventually the captain spoke and he too sounded in a panic. We were not able to visit Mykonos due to bad weather but no alternative was given or perhaps even some sort of small compensation for missing out on a port of call. Entertainment was repetitive. Very disappointing trip.

Shabby

MSC Sinfonia Cruise Review by G. Lopes

3 people found this helpful
Trip Details
It was on our bucket list to go on a cruise. Having chosen the MSC line and wanting to go on a cruise to include the Greek islands MSC seemed a good choice however from admission in them sun at 13.30 in Venice being treated as sheep at the dock was a bad start. No greeting by happy staff. A muddle through check in and on to a shabby ship. Very run down. During our cruise every time we docked and got on board again was a total nightmare. Security staff never smiled or greeted guests with exception of I think SA staff. Total shambles. The rest were surly individuals. In the restaurants the majority of the staff initially appeared untrained and only at the end were getting into their stride. One night at about 23.30 and still having dinner, as the second sitting took a long time to serve, there was a fire alert after a few power failures. The staff all went into panic, not knowing what to do. No control and allowing guests to use the lifts and chaos reigned. Eventually the captain spoke and he too sounded in a panic. We were not able to visit Mykonos due to bad weather but no alternative was given or perhaps even some sort of small compensation for missing out on a port of call. Entertainment was repetitive. Very disappointing trip.
G. Lopes’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get MSC Sinfonia price drops
250,000+ people have entered their email

Cabin Review

Fantastica Oceanview Stateroom
Cabin O2
Shabby
Sibelius Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins