1. Home
  2. Cruise Reviews
  3. Volendam
Although the cruise was nice, going through customs at the Vancouver Airport PLUS the registration at Holland America requires a ton of walking and standing. My feet throbbed for two days after getting on the ship. We are both in our 70's and are fortunate to not need a wheelchair. However, there was a lot of unnecessary walking at the warehouse prior to boarding. On one leg of the walk we had to go up the escalator, walk down the hall into a room, check-in, down to the end of the room, turn left, turn left again, only to see we were leaving the same room. We had circled rows and rows of empty folding chairs when we could have simply turned around and gone out the same door we came in. After going through customs at the Airport,which was a ton of waiting and walking, we were tired. All of the unnecessry walking involved in Holland America registration just made it worse. I heard many guests complaining about the amount of walking to get there. One said, "it was torture". Another said, "they make you do all that walking so when you get here, you think everything is wonderful". I also wanted to comment on the Totem Pole tour. they should describe is as a "walking tour". If we had known it was all walking, we never would have signed up. Yes, you take the bus to the Totem Pole Park, but you have to walk the entire tour. If you are bothered by cigarette smoke, don't plan on going into their Casino as they allow smoking in the Casino. As soon as you get off the elevator on the 5th level, you can smell the smoke. It was very annoying and prevented us from going into the Casino as much as we would have liked. All in all, the cruise was very nice. The Holland America team offered excellent customer service at every turn. We would use your Cruise line again, but never, never, will we ever cruise out of Vancouver again. Thank you for your time.

Getting there was NOT fun

Volendam Cruise Review by Janjer

2 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Alaska
  • Cabin Type: Lanai Ocean-View Stateroom
Although the cruise was nice, going through customs at the Vancouver Airport PLUS the registration at Holland America requires a ton of walking and standing. My feet throbbed for two days after getting on the ship. We are both in our 70's and are fortunate to not need a wheelchair. However, there was a lot of unnecessary walking at the warehouse prior to boarding. On one leg of the walk we had to go up the escalator, walk down the hall into a room, check-in, down to the end of the room, turn left, turn left again, only to see we were leaving the same room. We had circled rows and rows of empty folding chairs when we could have simply turned around and gone out the same door we came in. After going through customs at the Airport,which was a ton of waiting and walking, we were tired. All of the unnecessry walking involved in Holland America registration just made it worse. I heard many guests complaining about the amount of walking to get there. One said, "it was torture". Another said, "they make you do all that walking so when you get here, you think everything is wonderful".

I also wanted to comment on the Totem Pole tour. they should describe is as a "walking tour". If we had known it was all walking, we never would have signed up. Yes, you take the bus to the Totem Pole Park, but you have to walk the entire tour.

If you are bothered by cigarette smoke, don't plan on going into their Casino as they allow smoking in the Casino. As soon as you get off the elevator on the 5th level, you can smell the smoke. It was very annoying and prevented us from going into the Casino as much as we would have liked.

All in all, the cruise was very nice. The Holland America team offered excellent customer service at every turn. We would use your Cruise line again, but never, never, will we ever cruise out of Vancouver again.

Thank you for your time.
Janjer’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Holland America Volendam price drops
250,000+ people have entered their email

Cabin Review

Lanai Ocean-View Stateroom
Cabin CA 7039
Our cabin was clean and comfortable. Dwi was excellent and went above and beyond to make us comfortable. He even brought us slippers when I told him about our terrible experience in getting there.
Lower Promenade Deck Inside Cabins, Outside Cabins