We cruised with Silversea twice previously and felt it somewhat comparable to Regent. However, those cruises were more than 5 years ago and having having been on a Regent cruise in December 2018, we can definitely say there is no comparison. The Silver Wind is long, long overdue for an overhaul. We paid for the Owner’s Suite and it was worn and sadly out of date. Not the “luxury” one would expect for the hefty price tag. Also, the Owner’s Suite is on deck seven, directly below active part of the pool deck. There is constant scraping of chairs during the day and into evening hours. Don’t expect a quick nap. And the workers start moving chairs at around 5:30 to 6:00 am. Customer service claimed that no one had complained before and some people have greater sensitivity. Really? It was annoying at best and believe me it was loud. We were accommodated with a lower level room as a “day suite” which helped if one really wanted to take a nap, but when you pay for an Owner’s Suite you would like to reside in it. We tried repeatedly to stay a full night in our suite after constantly alerting management to the problem and being assured that the workers were told not to move chairs in the early hours. Inevitably we put on our robes and headed to the “day suite” at 6 am.
The quality of the food and dining venues were adequate, but nothing outstanding. Though the waiters and staff in the restaurants and bars were marvelous. In fact the staff as a whole was excellent. The cruise director, Colin, went above and beyond expectations. We also thought that the entertainment was quite good.
Now the warning to disabled cruisers My husband uses a wheelchair, though on a cruise we rent a scooter. Our travel agent made inquiries with SilverSea to ensure that the suite could accommodate a scooter (door width, space in the room, angle of the door to the hallway, etc.). We also fully anticipated ports with tenders in which my husband would stay aboard. What we did not expect and did not receive any alerts from SilverSea in spite of their full knowledge of my husband’s disability was the embarkation and disembarkation process. Access on and off the ship was only by a steep stairway with approximately 50 steps. In order to get aboard, my husband was carried in a chair by four men. Not only was this dangerous in my opinion, but my husband was extremely embarrassed by the process. An additional note for disabled passengers: the ramp at the door way to the pool deck is not particularly wide and there is no elevator to the spa level.