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Cruise to Alaska on Princess Ruby Aug 24, 2019 RT from Seattle, WA. We invited friends to go, their first Princess cruise and their LAST. Their desire was to see Alaska. Due to Princess' contract air carrier Delta, our friends endured the first day at the airport, due to Delta delay 3 times (supposed mechanical issue). Our friends arrived at Seattle dock at 3:28 p. m. and could not board the ship due to the gangway being pull up. TAKE AWAY - EZ Air by Princess IS NOT a guarantee you will make the ship on time, nor does their insurance provide assistance for extra expenses. BTW - there were several couples involved with the Delta delay and missing the ship in Seattle. Our friends were flown to Juneau, where NO one would take the Delta Vouchers given to them - taxi, hotel or food - be aware this is an out of pocket expense, which you may get reimbursed for, friends are still working to get their money back (Sept 7, 2019). The next day when the Ruby arrived in port our friends had to wait for people to disembark before they could get on and the 4 of us had a 2:00 p.m. excursion scheduled. We advised the passenger service desk they were boarding in Juneau due to missing the ship in Seattle, because of Delta. Once they were on the ship and Passenger Services provided them the necessary cruise card we headed to their assigned Cabin, only to discover that the guaranteed Cabin they booked in May had been assigned to someone else, so we go back to Passenger Services. (Passenger Services also had their steward take the luggage to the guaranteed Cabin and we advised him he needed to meet us at the Desk to discover what Cabin they would now be assigned). It appears that Princess gave our friends an upgrade Cabin from Deck 12 to Deck 5 - we are still baffled by the upgrade. At least they had a Cabin and NO they will NOT cruise Princess again. Upon returning to the Service Desk, I requested to speak to a Manager 4 times and was refused each time - s/he was busy. No one cared was the message being sent. In the meantime, where were their excursion tickets, the specialty dining coupon and the photo coupon - these never arrived at the new cabin and for the remaining days of the cruise they were back at the Passenger Service Desk every day, including needing to request the documents for Canada and disembarkation. The Passenger Service Desk was NO Service Desk and the Captain's Circle Hostess was NO help, either. Every time our friends went to the Desk they had to deal with someone different and had to restate their experience to another person. What a NIGHTMARE and NO they will NOT cruise Princess, again. By the 7th day of the cruise a customer service rep called our friends to offer a credit of $275 pp for their . . . The above info is for those, who fall for the "refer a friend" promotion Princess has available. We like our friends more than we like cruising! As for our trip - we did not "come back new", my husband and I were never stressed out so much on a vacation and we have had many trips over 30+ years - Princess ships; planes; trains; road trips, etc. We both have noticed that the QUALITY of Princess Cruises has declined over the past 10 to 12 years, and understand it is due to Carnival acquisition. We once enjoyed Princess Cruising and often tell others about the WONDERFUL experiences we have had, but we can no longer say that and will no longer promote them. Except for the specialty dining, the food is OK, nothing outstanding. Service in the dining room Botticelli was lacking this time, not sure why but appeared to be less staff. Service for breakfast at the Da Vinci was exceptional. Service in Crown Grill was exceptional, as always! Our embarkation was very smooth and easy. Having driven to Seattle we were able to walk off - this disembarkation was the GREATEST we have ever had.

Disappointment after 17 years

Ruby Princess Cruise Review by TravelLizzy

Trip Details
  • Sail Date: August 2019
  • Destination: Alaska
  • Cabin Type: Interior
Cruise to Alaska on Princess Ruby Aug 24, 2019 RT from Seattle, WA. We invited friends to go, their first Princess cruise and their LAST. Their desire was to see Alaska. Due to Princess' contract air carrier Delta, our friends endured the first day at the airport, due to Delta delay 3 times (supposed mechanical issue). Our friends arrived at Seattle dock at 3:28 p. m. and could not board the ship due to the gangway being pull up. TAKE AWAY - EZ Air by Princess IS NOT a guarantee you will make the ship on time, nor does their insurance provide assistance for extra expenses. BTW - there were several couples involved with the Delta delay and missing the ship in Seattle.

Our friends were flown to Juneau, where NO one would take the Delta Vouchers given to them - taxi, hotel or food - be aware this is an out of pocket expense, which you may get reimbursed for, friends are still working to get their money back (Sept 7, 2019). The next day when the Ruby arrived in port our friends had to wait for people to disembark before they could get on and the 4 of us had a 2:00 p.m. excursion scheduled. We advised the passenger service desk they were boarding in Juneau due to missing the ship in Seattle, because of Delta.

Once they were on the ship and Passenger Services provided them the necessary cruise card we headed to their assigned Cabin, only to discover that the guaranteed Cabin they booked in May had been assigned to someone else, so we go back to Passenger Services. (Passenger Services also had their steward take the luggage to the guaranteed Cabin and we advised him he needed to meet us at the Desk to discover what Cabin they would now be assigned). It appears that Princess gave our friends an upgrade Cabin from Deck 12 to Deck 5 - we are still baffled by the upgrade. At least they had a Cabin and NO they will NOT cruise Princess again. Upon returning to the Service Desk, I requested to speak to a Manager 4 times and was refused each time - s/he was busy. No one cared was the message being sent.

In the meantime, where were their excursion tickets, the specialty dining coupon and the photo coupon - these never arrived at the new cabin and for the remaining days of the cruise they were back at the Passenger Service Desk every day, including needing to request the documents for Canada and disembarkation. The Passenger Service Desk was NO Service Desk and the Captain's Circle Hostess was NO help, either. Every time our friends went to the Desk they had to deal with someone different and had to restate their experience to another person. What a NIGHTMARE and NO they will NOT cruise Princess, again. By the 7th day of the cruise a customer service rep called our friends to offer a credit of $275 pp for their . . .

The above info is for those, who fall for the "refer a friend" promotion Princess has available. We like our friends more than we like cruising!

As for our trip - we did not "come back new", my husband and I were never stressed out so much on a vacation and we have had many trips over 30+ years - Princess ships; planes; trains; road trips, etc. We both have noticed that the QUALITY of Princess Cruises has declined over the past 10 to 12 years, and understand it is due to Carnival acquisition. We once enjoyed Princess Cruising and often tell others about the WONDERFUL experiences we have had, but we can no longer say that and will no longer promote them.

Except for the specialty dining, the food is OK, nothing outstanding.

Service in the dining room Botticelli was lacking this time, not sure why but appeared to be less staff. Service for breakfast at the Da Vinci was exceptional. Service in Crown Grill was exceptional, as always!

Our embarkation was very smooth and easy. Having driven to Seattle we were able to walk off - this disembarkation was the GREATEST we have ever had.
TravelLizzy’s Full Rating Summary
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Cabin Review

Interior
Cabin IC R507
Cabin Steward - Henry was excellent and we had a wonderful surprise with our "inside cabin R507" 180 sqft does not sound like much, however if the floor plan for 180 sqft is done correctly it seems huge - better than most of the balcony cabins we have had. This layout included an unbelievable amount of storage - one double closet - one single closet - the standard shelf closet with safe, as well as the side tables at the bed and storage under two separate counters, amazing!
Lido Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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