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We sailed from Amsterdam to New York. The ship was great. It is small which I liked but it would have been nice to have more public space with more comfortable chairs. The remodel they did in June was lovely but more focused on design instead of comfort. Our room was lovely and was in a great location. I LOVED the walk-in closet and bathroom. Room Service food service was EXCELLENT...always on time or early! Our Room Stewards were very good. The dining room was lovely and food was very good. Our itinerary was very good and the captain and crew were focused on our safety by skipping one port to avoid a storm. Most of the entertainment was very good. Some of the singers were "weak" but they sure gave it a lot of effort. Cruise Director Ray was a real showman and a wonderful entertainer with a fabulous voice! Piano man, Clive, was delightful. He should have been in a bigger lounge though. Free access to the Internet was GREAT! The daily schedule of activities was a bit repetitive...same activities every day. And you better get to the games at least 15 min early or they won't let you play! The people who ran the games were the singers and dancers. Some were great but most didn't like running the games and it showed. Most of the shore excursions were very good but we did not like waiting in the lounge for the tour tickets. This could have been handled much better. The enrichment lecturers on arctic animals and the history of the North Atlantic were interesting but there were no programs about any of the port destinations. All port info was on the website and there was no one on the ship to ask questions about the ports. And there was no info on the website that free shuttles would be available in the ports. This was disappointing. Our flights that Regent booked for us to Amsterdam were great and on time but when we arrived in Amsterdam, no one from Regent was there to meet us. We only had 4 hours to get to the ship and this was very unsettling to have no one there to take care of us. The phone numbers I had on our documents to call were in Florida and Belgium! After 1 1/2 hours and the help of the Airport Information Desk, we finally got a Regent agent to come see us and they informed us we were not on their list. I had them check if we were on the ship and thankfully, they said yes, but we would have to pay to get to the ship. We booked our flights thru Regent so transfers were included but they said NO. They got us an Uber and charged $200 to our room. We got on the ship by 4pm which was a bit late, but we made it as the ship sailed at 5pm. After contacting our travel agent and complaining to Destinations team, we did get a refund but no apology from Regent for not meeting us. Then halfway thru the trip, Destinations sent us a form to fill out about our flights home and true to form, they told us we had no transfers....they had been cancelled 4 months BEFORE we booked the cruise! Wouldn't you think they would have re-checked this after we had a problem arriving? But no. So after contacting our travel agent again and complaining to the Cruise Consultant, we were informed the next day that we did have transfers and we finally got a lame apology for being left at the airport (only 2 weeks after the fact!). And if that wasn't enough, the Destinations manager told us to de-book a shore excursion that required a 15 min walk to the tour boat because my husband needed a little extra time to walk the distance. No accommodation from them at all. I told them we would just work it out. In Nova Scotia, I went and talked to the local tour people on the dock and they were very kind and helped my husband get an early start on the walk to the tour boat. Thank God for the friendly and welcoming Canadians! We enjoyed the boat tour a lot but met another lady who had the same experience as we did, and her husband didn't take the tour. She kept saying he would have really enjoyed it if only the Destinations dept was more accommodating and kind. By the way, we were surprised when people in wheel chairs and people with crutches were on our tour! When we got off the ship in New York, our assigned bus driver did not know which airlines were at which terminals at La Guardia. Regent agents had to be called to get the info. Then when we got to the airport (which was torn up under construction), the driver could not find the way to the terminal that the majority of the passengers needed. After two trips around the airport, a man got on and told us we would all have to get off and take a shuttle bus to our terminal and we would have to "lug" our luggage with us! Needless to say, no one was happy and some of the passengers vehemently told the driver to "Find our Terminal" or get us a taxi! A policeman finally came and directed the driver to our terminal. So as you can see, just about everything the Destinations team organized was a disaster for us! Because of all the trouble we had with the Destinations team, we did not book another cruise on Regent as we had planned to do during the voyage. Their rudeness and lack of customer service and lousy organization really turned us off. Also we felt that the ship's staff really catered to returning passengers and the 12 of us who were on Regent for the first time were not a priority. We did like the all inclusiveness of the cruise so we will look for another cruise line (maybe Viking), who will hopefully have a Destinations Team that will be more organized, accommodating and friendly.

Nice but didn't meet our expectations

Seven Seas Navigator Cruise Review by mtglassylady

6 people found this helpful
Trip Details
We sailed from Amsterdam to New York. The ship was great. It is small which I liked but it would have been nice to have more public space with more comfortable chairs. The remodel they did in June was lovely but more focused on design instead of comfort. Our room was lovely and was in a great location. I LOVED the walk-in closet and bathroom. Room Service food service was EXCELLENT...always on time or early! Our Room Stewards were very good. The dining room was lovely and food was very good. Our itinerary was very good and the captain and crew were focused on our safety by skipping one port to avoid a storm. Most of the entertainment was very good. Some of the singers were "weak" but they sure gave it a lot of effort. Cruise Director Ray was a real showman and a wonderful entertainer with a fabulous voice! Piano man, Clive, was delightful. He should have been in a bigger lounge though. Free access to the Internet was GREAT!

The daily schedule of activities was a bit repetitive...same activities every day. And you better get to the games at least 15 min early or they won't let you play! The people who ran the games were the singers and dancers. Some were great but most didn't like running the games and it showed. Most of the shore excursions were very good but we did not like waiting in the lounge for the tour tickets. This could have been handled much better. The enrichment lecturers on arctic animals and the history of the North Atlantic were interesting but there were no programs about any of the port destinations. All port info was on the website and there was no one on the ship to ask questions about the ports. And there was no info on the website that free shuttles would be available in the ports. This was disappointing.

Our flights that Regent booked for us to Amsterdam were great and on time but when we arrived in Amsterdam, no one from Regent was there to meet us. We only had 4 hours to get to the ship and this was very unsettling to have no one there to take care of us. The phone numbers I had on our documents to call were in Florida and Belgium! After 1 1/2 hours and the help of the Airport Information Desk, we finally got a Regent agent to come see us and they informed us we were not on their list. I had them check if we were on the ship and thankfully, they said yes, but we would have to pay to get to the ship. We booked our flights thru Regent so transfers were included but they said NO. They got us an Uber and charged $200 to our room. We got on the ship by 4pm which was a bit late, but we made it as the ship sailed at 5pm. After contacting our travel agent and complaining to Destinations team, we did get a refund but no apology from Regent for not meeting us. Then halfway thru the trip, Destinations sent us a form to fill out about our flights home and true to form, they told us we had no transfers....they had been cancelled 4 months BEFORE we booked the cruise! Wouldn't you think they would have re-checked this after we had a problem arriving? But no. So after contacting our travel agent again and complaining to the Cruise Consultant, we were informed the next day that we did have transfers and we finally got a lame apology for being left at the airport (only 2 weeks after the fact!).

And if that wasn't enough, the Destinations manager told us to de-book a shore excursion that required a 15 min walk to the tour boat because my husband needed a little extra time to walk the distance. No accommodation from them at all. I told them we would just work it out. In Nova Scotia, I went and talked to the local tour people on the dock and they were very kind and helped my husband get an early start on the walk to the tour boat. Thank God for the friendly and welcoming Canadians! We enjoyed the boat tour a lot but met another lady who had the same experience as we did, and her husband didn't take the tour. She kept saying he would have really enjoyed it if only the Destinations dept was more accommodating and kind. By the way, we were surprised when people in wheel chairs and people with crutches were on our tour!

When we got off the ship in New York, our assigned bus driver did not know which airlines were at which terminals at La Guardia. Regent agents had to be called to get the info. Then when we got to the airport (which was torn up under construction), the driver could not find the way to the terminal that the majority of the passengers needed. After two trips around the airport, a man got on and told us we would all have to get off and take a shuttle bus to our terminal and we would have to "lug" our luggage with us! Needless to say, no one was happy and some of the passengers vehemently told the driver to "Find our Terminal" or get us a taxi! A policeman finally came and directed the driver to our terminal. So as you can see, just about everything the Destinations team organized was a disaster for us!

Because of all the trouble we had with the Destinations team, we did not book another cruise on Regent as we had planned to do during the voyage. Their rudeness and lack of customer service and lousy organization really turned us off. Also we felt that the ship's staff really catered to returning passengers and the 12 of us who were on Regent for the first time were not a priority. We did like the all inclusiveness of the cruise so we will look for another cruise line (maybe Viking), who will hopefully have a Destinations Team that will be more organized, accommodating and friendly.
mtglassylady’s Full Rating Summary
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