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Norwegian Spirit Review

4.0 / 5.0
Editor Rating
2031 reviews
38 Awards

Insulting service on board

Review for Norwegian Spirit to Europe
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Gsp37
6-10 Cruises • Age 50s

Rating by category

Cabin
Embarkation
Dining
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Fitness & Recreation

Additional details

Sail Date: Jul 2019
Cabin: Inside

I chose this cruise because of my quite good experience with the Norwegian cruise line and because of iternerary (20th of July-3rd of August, Great Britain and Ireland). What was good? I give a high mark for the food and cabin service. What was really bad? 1. Safety drill was provide at the deck where the passengers could not hear or see anything. It was just a formally done, but it would cost lives in a case of a disaster. It was especially important for this very old ship. 2. No supervision from the top crew members. That is why the deck service, sanitary service (toilets, spraying sanitizer at the entrance to the dinning facilities, etc.), were disgusting. 90 % of stuff members (deck workers, waiters, bartenders,etc) spent their time speaking to each other or being busy with their cell phones. They did not pay attention to the passengers' needs. They looked at us with clear expression: "How did you dare to ask for this?", or "What else? We are busy!". They allowed to speak rude with passengers or neglect them. They were always looked sleepy and lazy. The public toilets and sauna were really filthy almost all the time. There were exceptions, of course (about 10 % of waiters, deck workers, etc did their work very good). The top managers and officers did not supervise and did not care of all that was going on. To get back our passports we had to wait in lane 40 minutes! We did not even know who was our cruise director, because almost no intertainment was there.

Disastrous cruise in spite of very interesting ports we could visit.

Cabin Review

Inside

Cabin ID

Cabin was ok.

3 Helpful Votes
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