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This was honestly the worst cruise I’ve ever been on. It was truly awful. I had my two children with me as we couldn’t get away during the summer holidays due to work commitments. This cruise is not family friendly at all. 1. Not once was the climbing wall open 2. The indoor pool bans kids between 2-5pm covering a good part of the hot part of the day. I pay the same amount of money as everyone else, I should have the access to the same facilities. 3. The kids food at the buffet was rock hard and quite frankly absolutely bogging. It had obviously been out for a very long time. On the final day you can expect no kids buffet. 4. The pool tiles are broken and one of them actually cut my sons foot.. it’s very obvious it’s about a foot wide. The staff are friendly but the entertainment is like butlins. It’s really loud, you can’t sit at the pool and have a conversation with someone without some game show rubbish or having to listen to some pub quiz. If butlins is your thing, this is for you. Also, as a footnote, I not only saw the cruise director speak to a member of staff like crap but also the deputy cruise director do the same.. uncomfortable. Much of the entertainment was awkward and just so over the top it was ridiculous. I witnessed bar staff being rude to kids when they were asking for things at the bar. Just no need. It was overall a really poor experience and despite cruising with TUI 7 times now I won’t be going with them again. I certainly would never recommend this for a family.

Butlins Abroad

Marella Discovery Cruise Review by sam1985

1 person found this helpful
Trip Details
This was honestly the worst cruise I’ve ever been on. It was truly awful.

I had my two children with me as we couldn’t get away during the summer holidays due to work commitments.

This cruise is not family friendly at all.

1. Not once was the climbing wall open

2. The indoor pool bans kids between 2-5pm covering a good part of the hot part of the day. I pay the same amount of money as everyone else, I should have the access to the same facilities.

3. The kids food at the buffet was rock hard and quite frankly absolutely bogging. It had obviously been out for a very long time. On the final day you can expect no kids buffet.

4. The pool tiles are broken and one of them actually cut my sons foot.. it’s very obvious it’s about a foot wide.

The staff are friendly but the entertainment is like butlins. It’s really loud, you can’t sit at the pool and have a conversation with someone without some game show rubbish or having to listen to some pub quiz. If butlins is your thing, this is for you.

Also, as a footnote, I not only saw the cruise director speak to a member of staff like crap but also the deputy cruise director do the same.. uncomfortable. Much of the entertainment was awkward and just so over the top it was ridiculous.

I witnessed bar staff being rude to kids when they were asking for things at the bar. Just no need.

It was overall a really poor experience and despite cruising with TUI 7 times now I won’t be going with them again. I certainly would never recommend this for a family.
sam1985’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
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Shore Excursions
Ages Under 3
Ages 10 to 12
Service
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