Old ship needs updating. paint chips on our balcony every day. Embarkation went smooth but disembarking was crazylines wrapped around half the 7th floor and not suitcase friendly floors and ramps. We had a large cabin but not updated. Food was ok nothing special.O' sheehans was good dining room and buffet were ok at best. a couple of the bars had bartenders that were cranky. did not do excursions. Did do karaoke which needs to be updated not a lot of choices as far as songs. The tv in the room was the size of a computer screen and you could not get messages on the tv. Most of our invites to events never made it to the cabin. The entire casino was smoking and the non smoking area on another floor in the Bliss lounge was a joke. due to weather we had an extremely bumpy ride back to Boston. Will not travel on the gem until updated. Took pictures of the paint peeling. Never saw the 'cruise director.