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Extended family holiday - found a lot of staff rude and unhelpful - probably to do with pre paid gratuities. The only real exception was the cabin staff. Due to large number in group we were never able to sit together and found that meals were brought up at different times - understandable in the main restaurants but not acceptable in the extra dining venues. In Le Bistro some were on dessert while we were still waiting for starters. Cabin was awful - think more suited to 2 people - not suitable for children also. Good points - food was lovely - drinks had a large selection - never had a problem with sunbeds. This ship is quite old and should probably have a refit its lets NCL down as this was our second cruise with them and we were very disappointed. Will try another cruise line next time. Customer service terrible so far since home sadly also.

No wow factor

Norwegian Epic Cruise Review by lesleymaureen

1 person found this helpful
Trip Details
Extended family holiday - found a lot of staff rude and unhelpful - probably to do with pre paid gratuities. The only real exception was the cabin staff. Due to large number in group we were never able to sit together and found that meals were brought up at different times - understandable in the main restaurants but not acceptable in the extra dining venues. In Le Bistro some were on dessert while we were still waiting for starters. Cabin was awful - think more suited to 2 people - not suitable for children also.

Good points - food was lovely - drinks had a large selection - never had a problem with sunbeds.

This ship is quite old and should probably have a refit its lets NCL down as this was our second cruise with them and we were very disappointed. Will try another cruise line next time. Customer service terrible so far since home sadly also.
lesleymaureen’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 16+
Service
Onboard Experience
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Cabin Review

Balcony
Cabin BE 12291
too small - terrible layout - felt more like a caravan
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins