Could not get the flight I wanted, even though I took Air Plus. Flight home was delayed 2 hours, so United dumped all luggage at LAX stopover and cancelled all connecting flights. We had a scheduled 3 hour layover, so there was plenty of time to catch our original flight. But, instead we had to rebook and ended up with crummy seats in the back of the plane.
Many excursions were filled up before I was allowed to sign up.
Much waiting in line for everything; this ship could not accommodate this many people! Had to go to everything a half hour early to get a decent seat. Restaurant service was very slow - waited in hall half an hour to be seated - by ourselves (we wanted to meet other travelers and the best time to do this is at dinner), then another half hour to order, then another half hour for food to arrive, for a total of 2 hours to eat - ridiculous! On previous river cruises, we had open seating (seated ourselves) and had food in 10 minutes, except France (took about a half hour). Why do you wait until 7:00 p.m. to open the restaurant? If you opened earlier (5:00), people could be served more efficiently.
Food was not all that good either. We were so frustrated with all the waiting, we resorted to the World Cafe to eat the remainder of our meals, where the food was even less tasty - resembled cafeteria food, and there wasn't much variation in the menu. When I go on a cruise, I want to be pampered and waited on; not serving myself - I can do that at home.The only thing I had that was good was the stir-fry (offered only once). Breakfast was always the same. The apple pie in the explorer lounge was very good, as were the burgers at the pool grill.
I liked the room arrangement - plenty of storage space.
Entertainment - not much variety. I'd prefer something different each night. Bring in more local talent.
Not much to do on sea days. Lectures were boring; Aida movie put me to sleep.
Slow computers; difficult to use - took me 2 hours to print air check-in for return flight so I missed sailing into Sydney Harbor - something I really wanted to see.
More help needed in the future cruise area - could not get an appointment until the second last day - best rooms were already gone. Also more help needed at help desks for booking excursions - another line to wait in.
Very pricey for what we got; I could have gone on this same cruise with another cruise line for half the cost.
I did book another cruise on this ship, so I hope you'll forgive my negative comments; I offer them as areas that could use improvement.
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