My wife and I have cruised about seven times from the Caribbean through the Med: 5 with Thomson on various vessels and latterly on Britannia with P&O. The cruise on board OCEANA on 11th July to the Greek islands was the latest and the most disappointing. What we liked: The Atrium, reception area and the Costa coffee section was second to none. The shops were brilliant and my wife has no complaint there. The sun deck was good although crowded (not unusual for a day at sea etc). The cabin was spacious and wardrobe space more than adequate. What was wrong: the general points . . . 1. The ship decor was drab throughout 2. The lifts were unpredictable and extremely slow 3. We found the buffet food monotonous. Often we found there were no tea spoons available and we had to ask one of the officers in white to provide some. Once a female crew member who was responsible for providing a tray with cutlery repeatedly provided two forks without a knife or two knives without a fork etc. Twice during the voyage this happened to us. We found the crew to be rather sullen and didnt seem to want to interact with passengers. One actually made an inappropriate comment when the wife and I were making a decision on any pudding/sweet: I just joked with my wife saying they were fattening and this male commented: "Too late Sir". He then asked my wife and I had a twin brother (for what reason I do not know). The next time I saw him he rotated his eyes in different directions independently and he thought it was funny. I was not sure what his objective was. This occurred in the buffet by the way on two separate days. Specifically to us: 1. The bathroom was antiquated and particularly the toilet bowl had a black ring around it when we embarked which remained there throughout the voyage. The television was small and the programmes repetitive. There was only one three-pin socket to the entire cabin and that was used for tea making. The lack of sockets was very inconvenient. 2. I unfortunately cut my ankle slightly on the first day which bled overnight and which stained the lower sheet. That sheet remained on the bed and was not changed throughout the voyage. The cabin steward on a few occasions failed to replenish the coffee/tea making facilities and once failed to provide cups/mugs and we had to ask reception to get him to bring them along. 3. We were freedom dining: We often had to wait up to 45 minutes to get a table and this seemed to be case whenever we attended the Ligurian to dine. The service in the Ligurian was slow and often we had to attract attention that we were waiting another course. Again the waiting staff did not seem that interested in providing a good service. A factor which irritated us in particular was black tie nights. This was the first time I decided not to take a dinner suit or black tie. We were denied access during the two black tie nights in both the Ligurian and the Adriatic restaurants (on a 7 night cruise) and we had to eat in the buffet. This was not what we expected from P&O and has completely shattered our confidence. Frankly we were glad when we arrived at Malta so we could get off the ship. We are not going P&O again: Having written to them expressing our disappointment and pointing out our points we eventually received a wholly dismissive letter which implied either we were exaggerating or just a pair of natural complainers. that in itself was enough to put us off going with them again - this is the first time we have complained on any holiday (land or cruise)

A big disappointment

Oceana Cruise Review by Casper2019

1 person found this helpful
Trip Details
  • Sail Date: July 2019
  • Destination: Europe
  • Cabin Type: Outside Twin with Shower
My wife and I have cruised about seven times from the Caribbean through the Med: 5 with Thomson on various vessels and latterly on Britannia with P&O. The cruise on board OCEANA on 11th July to the Greek islands was the latest and the most disappointing.

What we liked:

The Atrium, reception area and the Costa coffee section was second to none. The shops were brilliant and my wife has no complaint there. The sun deck was good although crowded (not unusual for a day at sea etc). The cabin was spacious and wardrobe space more than adequate.

What was wrong: the general points . . .

1. The ship decor was drab throughout

2. The lifts were unpredictable and extremely slow

3. We found the buffet food monotonous. Often we found there were no tea spoons available and we had to ask one of the officers in white to provide some. Once a female crew member who was responsible for providing a tray with cutlery repeatedly provided two forks without a knife or two knives without a fork etc. Twice during the voyage this happened to us. We found the crew to be rather sullen and didnt seem to want to interact with passengers. One actually made an inappropriate comment when the wife and I were making a decision on any pudding/sweet: I just joked with my wife saying they were fattening and this male commented: "Too late Sir". He then asked my wife and I had a twin brother (for what reason I do not know). The next time I saw him he rotated his eyes in different directions independently and he thought it was funny. I was not sure what his objective was. This occurred in the buffet by the way on two separate days.

Specifically to us:

1. The bathroom was antiquated and particularly the toilet bowl had a black ring around it when we embarked which remained there throughout the voyage. The television was small and the programmes repetitive. There was only one three-pin socket to the entire cabin and that was used for tea making. The lack of sockets was very inconvenient.

2. I unfortunately cut my ankle slightly on the first day which bled overnight and which stained the lower sheet. That sheet remained on the bed and was not changed throughout the voyage. The cabin steward on a few occasions failed to replenish the coffee/tea making facilities and once failed to provide cups/mugs and we had to ask reception to get him to bring them along.

3. We were freedom dining: We often had to wait up to 45 minutes to get a table and this seemed to be case whenever we attended the Ligurian to dine. The service in the Ligurian was slow and often we had to attract attention that we were waiting another course. Again the waiting staff did not seem that interested in providing a good service. A factor which irritated us in particular was black tie nights. This was the first time I decided not to take a dinner suit or black tie. We were denied access during the two black tie nights in both the Ligurian and the Adriatic restaurants (on a 7 night cruise) and we had to eat in the buffet. This was not what we expected from P&O and has completely shattered our confidence. Frankly we were glad when we arrived at Malta so we could get off the ship.

We are not going P&O again: Having written to them expressing our disappointment and pointing out our points we eventually received a wholly dismissive letter which implied either we were exaggerating or just a pair of natural complainers. that in itself was enough to put us off going with them again - this is the first time we have complained on any holiday (land or cruise)
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Cabin Review

Outside Twin with Shower
Cabin LC D227
Big cabin, airey, with plenty of storage. Bathroom below standard. One 3 pin socket for the entire cabin which was earmarked for tea/coffee. Big window which was better than the usual window on ships.
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