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Viking Embla Review

4.0 / 5.0
Editor Rating
141 reviews

Never Again Viking - Profit over People

Review for Viking Embla to Europe River
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johnyland81
10+ Cruises • Age 60s

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Additional details

Sail Date: Jul 2019
Cabin: Veranda Suite

We shared this information with Viking. Nothing significant was done. We booked through and they have also been advocating for our group (3 couples). Customer service at Viking is not empowered to do anything. A decision was made “by Executive”, that provided 50% of our “cruise fare” as a refund. Unfortunately, there is no backup or detail on any billing to indicate what “Cruise Fare” is. It looks like they inflate the shoreside hotel prices in order to reduce their exposure on the refund. No proper explanation is given. After many phone calls, they reluctantly agreed to increase the voucher on future cruises to 35% from 25%. Why would we ever cruise with Viking again?? No Value in that. The reluctantly refunded our prepaid drinks package, but refused to refund prepaid onboard gratuities. We were only on the vessel for 2 days….

Cruise critic readers – read on and beware. There are many choices on river cruises. Many are much better than Viking. As you can read from other passengers the much touted Viking Experience we see on PBS is largely a marketing myth.

I wanted to share our experiences with Viking on this cruise. We are experienced ocean cruisers (approximately 10 cruises on 3 lines – Princess, NCL and RCCL) and had looked forward to the change to a river cruise. We booked this event with two other couples with whom we frequently travel. Being subscribers to our local PBS affiliate, we were very impressed with Vikings promotions around Masterpiece Theater and eagerly anticipated a wonderful experience. We would describe ourselves as active seniors, still working, but nearing retirement age. I believe we tend to be relaxed travelers and we fully understand that occasionally issues can and do arise when travelling. Further, we have never felt the need to write to any of our other cruise hosts before. However, simply filling out your survey forms would not be enough to express our feelings on this cruise.

Cabin Review

Veranda Suite

Cabin AA

OK - a little small. Only slept there 2 nights, AC was not really working

30 Helpful Votes

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