We were going to NOLA for the French Quarter Festival and decided to take this cruise since we hadn't been to Guatemala or Bermuda. We enjoyed the weather and we enjoyed Guatemala and Bermuda. The ship was lovely however our outside stateroom was in need of updating and repair. The cleaning was not up to par and the stewards were always late. The main dining room had the rudest servers except for one and the chocolate buffet was picked up early. What a disappointment. The pool area was crowded and smelled of food being grilled half the day. We met several nice people and we met some of the rudest people I have ever encountered. I complained about the dining staff. We ate in Garden and I recommend that you eat there early on so you can judge the difference for yourself as Garden was far better. The Raffles buffet was the same thing all the time. There number of restaurants with an up charge was unbelievable as well as the the fact that they pushed the sale of tickets called crackers at every event even prior to the evening shows. The shows were the worst we have ever seen and we finally decided not to go to anymore of them as we thought it was a waste of time. The best entertainment was a duo called Emily and Arvin and the other passengers. All in all we have decided that the caliber of this cruise line just doesn't work for us anymore as we have higher expectations. We were glad this wasn't our first cruise because it would have been our last. Since we have been on other lines we will go with a higher quality and service line next time.