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People spitting on floor whilst sitting in spa, people spitting on carpet in marketplace buffet, people blowing snot from nose and spitting in hand basin that you are expected to wash hands in prior to entering food court, Casino door continually left open and smoke streaming out into main atrium, children allowed to run riot on dance floor after 10pm. Princess usually has dress standards for dining rooms. None applied on this cruise, you could wear singlet top basket ball shorts and slip on sandals, jeans T-shirt’s and you’d be allowed in. We ended up staying away from pool and spa as we couldn’t stomach the snorting and spitting, it made our stomach turn. We spent majority of time in our cabin watching movies. We ate in the dining rooms onboard 5 times and each time the food was luke warm/cold. The staff were doing the best they could with the circumstances they had to deal with. Marketplace Buffet had a huge variety of food choices but trying to get a seat after you had selected your food was a challenge. Some passengers refused to share tables and made it very had for the staff. The amount of food left on peoples plates was terrible to see. We were in cabin E416, our Steward Rommel was amazing, he actually made our cruise. Princess is very lucky to have him he went over and above in every aspect of looking after us. We had evening room service twice as we couldn't face the thought of the catastrophe that was the dining rooms. It was excellent, best meals on the ship. The coffee shop on level 5 was very good, the food was always hot and the staff were exceptional in their service and care. Come back new??? Not us we came back discussed, frustrated, angry, annoyed, disappointed, mortified and concerned, as we’d already booked and paid for cruise with Princess in December. Fingers crossed, with saying that we must say that in the many cruises we have done with Princess we have never had one complaint or issue, service standards have always been well beyond our expectations. .

Cruise from hell

Majestic Princess Cruise Review by Pinko007

11 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Asia
  • Cabin Type: Balcony
People spitting on floor whilst sitting in spa, people spitting on carpet in marketplace buffet, people blowing snot from nose and spitting in hand basin that you are expected to wash hands in prior to entering food court, Casino door continually left open and smoke streaming out into main atrium, children allowed to run riot on dance floor after 10pm. Princess usually has dress standards for dining rooms. None applied on this cruise, you could wear singlet top basket ball shorts and slip on sandals, jeans T-shirt’s and you’d be allowed in. We ended up staying away from pool and spa as we couldn’t stomach the snorting and spitting, it made our stomach turn. We spent majority of time in our cabin watching movies.

We ate in the dining rooms onboard 5 times and each time the food was luke warm/cold. The staff were doing the best they could with the circumstances they had to deal with. Marketplace Buffet had a huge variety of food choices but trying to get a seat after you had selected your food was a challenge. Some passengers refused to share tables and made it very had for the staff. The amount of food left on peoples plates was terrible to see. We were in cabin E416, our Steward Rommel was amazing, he actually made our cruise. Princess is very lucky to have him he went over and above in every aspect of looking after us. We had evening room service twice as we couldn't face the thought of the catastrophe that was the dining rooms. It was excellent, best meals on the ship.

The coffee shop on level 5 was very good, the food was always hot and the staff were exceptional in their service and care.

Come back new??? Not us we came back discussed, frustrated, angry, annoyed, disappointed, mortified and concerned, as we’d already booked and paid for cruise with Princess in December. Fingers crossed, with saying that we must say that in the many cruises we have done with Princess we have never had one complaint or issue, service standards have always been well beyond our expectations. .
Pinko007’s Full Rating Summary
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Cabin Review

Balcony
Cabin BA E416
Cabin and steward Rommie were fantastic. He is a credit to Princess they are very lucky to have him. He was the best part of our trip
Riviera Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews