Overall a good cruise but lacking in a few areas. Had great weather and smooth seas. We found most of the staff very friendly but the food grill folks weren’t as helpful. When asked to toast a bun they wouldn’t do it for a passenger. Also the coffee bar staff struggled to smile and wouldn’t even give a black cup of coffee without charging someone. We had excursions planned and those were good. One problem with the Tracy Arm excursion (one of the boats broke) and half the guests couldn’t go. While disappointing the cruise line did refund the excursion and covered our other excursion in Juneau. The speciality restaurants (Sabatinos and Crown Grill) were great! Excellent food and staff. The regular dining was just ok and the buffet had much to be desired. As a first time cruisers we were not disappointed nor were we blown away or impressed. We heard from other passengers that other ships in Princess are better and that other lines are also better so we will give it another try.