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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Low Expectations and Still Disappointed

Norwegian Jewel Cruise Review by Roxy7414

1 people found this helpful
Trip Details
  • Sail Date: Aug 2019
  • Destination: Alaska
  • Cabin Type: Family Balcony

Alaska is beautiful and I recommend any one to see it. We did a land and sea (12 day) with NCL. The sights were great but we were very disappointed with the regular tardiness on due to staff of NCL. We departed late from one stop to another, then excursions ran late due to poor communication, and wait staff didn’t seem to care to serve you rather than feed you and move on to the next. Overall the entertainment was tasteless compared to other cruises and the staff was not very outgoing. Even a staff member said Disney and Royal Caribbean are better than Norwegian - that’s pathetic. The excursions were wonderful and the businesses involved had wonderful staff, but you can do the same excursions with another cruise line. Also, the land portion did not provide any meals, you were on your own or had to sign up for a bag lunch if available which you paid for on top of the fees you already paid. So we ended up paying for transportation to get to a place to have food. In more secluded area the food industry is less present and you get stuck eating over priced food truck meals that put you in a bathroom all night. We did get lucky in some aspects as well, we drove through a wildfire which then closed the road we had to take after we passed. We disembarked a train miles before it met an area where the tracks were washed out due to a land slide. Overall we were disappointed by the staff, entertainment, and food (the cruise can cook a decent steak and that’s about it). I’d recommend Alaska 100% but choose a different cruise line.

Roxy7414's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Family Balcony
Cabin B2 10608

Average cabin. Drain in shower did not work well so you had a time limit, or it flooded. A little smaller than other cruise line Balcony rooms but average overall. The stewardess was very kind and generous to please us with her tasks.

Port & Shore Excursion Reviews

ATV Expedition

The guide was very informative and was probably one of the most knowledgeable of the area. She had many stories and you can tell she enjoyed the land where she lives and works. The only negative thing I would say, is that there were 20 people to 1 guide and it would’ve been more enjoyable with a smaller group. When 2 ships enter the same port in a small area, it gets a bit over crowded.

View All 12 ATV Expedition Reviews

The second half to our excursion was the zip rider. That was the most relaxing zipline ever and the view is worth the price. Id do it all again.

View All 51 Zip-lining Reviews

The group was great. Perfect size and the guides were fun and informative. We had an axe throwing lesson as a bonus. The van we were transported in smelt of awful tobacco which was the only negative but we really enjoyed this excursion.

View All 23 Ziplining Reviews
4x4 Tour

Not a bad excursion. We saw salmon swimming back to lay eggs, many were dying or dead but thats nature and the timing of it. The excursion lasted an hour. One of the vehicles my family was in died but the guides handled it well and drove them a new one to the next stop so they could continue. Safety equipment provided and scenarios was pleasant. The trails are easy (we passed a Prius on the trail at one point) so any one could handle this ride.

View All 36 4x4 Tour Reviews

Very entertaining and fun. Family oriented and crowd gets involved. Definitely recommend.

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