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We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship. The departure city, Venice is breath taking and it is worth spending time having a look around or booking an extra night before or after, but be careful where you stay as lugging suitcases around Venice over bridges is not easy. The Ship, looked nice until you got closer, there was lots and lost of maintenance going on, frayed and lifting carpets on stairs and busy places, broken chairs, beds etc, dirty windows you could not see out of. The cabin was spacious enough (balcony), we spent a considerable time in here as the ship was full to bursting so space was not something you had in comparision to other cruise lines. Food, there was plenty if you had no allergies, my husband enjoyed the savoury the sweet all looked different but tasted the same something sweet! Ports; there were some we were so excited about, but sadly one we failed to arrive due to the weather, however we were informed by staff this happens regularly for Mykonos, so be warned re MSC cruise lines and this port. Athens was lovely and well worth a visit but it is so so hot, need to go out first thing and be under shade in the cool by midday. Activities; they were all done on the deck in the hot sun, so for those whom needed a little shade they could not take part. The shows were good and had different kinds each night, some were really clever especially having the entertainers who were more acrobatic so it made it more visual. Staff, we had a couple of nice ones, however there were some very rude and unkind and unhelpful which impacted a lot on the cruise. Reports of issues took forever (a whole week) to finally get resolved which is far too long. They are not Deaf Friendly or accessible with no transcripts for a Deaf customer, no subtitles on the TV even though they have the subtitles on the remotes and up to date smart televisions. It does seem unfair that a Deaf customer pays the same as everyone else but they do not think about basics that could make it accessible. Having said that they did have areas for disabled people, but again passengers did not care and used them, even when disabled people came along and wanted to access the area the other passengers refused to move who were NOT disabled, staff asked and senior staff, but they point blank refused, disgusting that the staff cannot force them to move as disabled people have enough to deal with, but to not have seating or places that are set out for a person with a disability is plain wrong. This was the same for the lifts, you had to force yourself in to get on a lift if in a wheelchair or with a mobility aid. The one thing we need to warn you about; EVERYTHING costs more, even a class of tap water from a bar is 75 cents!!!! Extra service charges at every turning, we sadly had a deal where gratuities were included, we so wished they had not been part of the package as the cruise line did NOT DESERVE it! We spent a lot of money on the cruise itself and then far far too much (even with watching what we spent on the cruise) on the cruise, it meant it was not 'a good deal' and the ship was not to the standard of P&O, Holland America or Princess cruises; the staff need a transplant in customer services and being sincere and polite. The passengers on the ship, well a high proportion were rude, pushing in, shouting and screaming, smoking in areas that were clearly labelled non smoking, it resulted in us preferring to be in our cabin, luckily we had a balcony, to be comfortable and not having to endure the horrid people and their rudeness and arrogance. Be warned MSC are out to bleed you dry of every penny you have, have a good level of spending money if you dare to try MSC. Be prepared to shout and scream to get things sorted and to be rude and abrupt too! Not a pleasant cruise in fact we feel we have wasted a years savings and have returned with bills and charges, annoyed and upset. We will NEVER use MSC again.

Not a Luxury experience in anyway!

MSC Musica Cruise Review by The Archers

1 person found this helpful
Trip Details
We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship.

The departure city, Venice is breath taking and it is worth spending time having a look around or booking an extra night before or after, but be careful where you stay as lugging suitcases around Venice over bridges is not easy.

The Ship, looked nice until you got closer, there was lots and lost of maintenance going on, frayed and lifting carpets on stairs and busy places, broken chairs, beds etc, dirty windows you could not see out of.

The cabin was spacious enough (balcony), we spent a considerable time in here as the ship was full to bursting so space was not something you had in comparision to other cruise lines.

Food, there was plenty if you had no allergies, my husband enjoyed the savoury the sweet all looked different but tasted the same something sweet!

Ports; there were some we were so excited about, but sadly one we failed to arrive due to the weather, however we were informed by staff this happens regularly for Mykonos, so be warned re MSC cruise lines and this port. Athens was lovely and well worth a visit but it is so so hot, need to go out first thing and be under shade in the cool by midday.

Activities; they were all done on the deck in the hot sun, so for those whom needed a little shade they could not take part. The shows were good and had different kinds each night, some were really clever especially having the entertainers who were more acrobatic so it made it more visual.

Staff, we had a couple of nice ones, however there were some very rude and unkind and unhelpful which impacted a lot on the cruise. Reports of issues took forever (a whole week) to finally get resolved which is far too long.

They are not Deaf Friendly or accessible with no transcripts for a Deaf customer, no subtitles on the TV even though they have the subtitles on the remotes and up to date smart televisions. It does seem unfair that a Deaf customer pays the same as everyone else but they do not think about basics that could make it accessible.

Having said that they did have areas for disabled people, but again passengers did not care and used them, even when disabled people came along and wanted to access the area the other passengers refused to move who were NOT disabled, staff asked and senior staff, but they point blank refused, disgusting that the staff cannot force them to move as disabled people have enough to deal with, but to not have seating or places that are set out for a person with a disability is plain wrong. This was the same for the lifts, you had to force yourself in to get on a lift if in a wheelchair or with a mobility aid.

The one thing we need to warn you about; EVERYTHING costs more, even a class of tap water from a bar is 75 cents!!!! Extra service charges at every turning, we sadly had a deal where gratuities were included, we so wished they had not been part of the package as the cruise line did NOT DESERVE it!

We spent a lot of money on the cruise itself and then far far too much (even with watching what we spent on the cruise) on the cruise, it meant it was not 'a good deal' and the ship was not to the standard of P&O, Holland America or Princess cruises; the staff need a transplant in customer services and being sincere and polite.

The passengers on the ship, well a high proportion were rude, pushing in, shouting and screaming, smoking in areas that were clearly labelled non smoking, it resulted in us preferring to be in our cabin, luckily we had a balcony, to be comfortable and not having to endure the horrid people and their rudeness and arrogance.

Be warned MSC are out to bleed you dry of every penny you have, have a good level of spending money if you dare to try MSC. Be prepared to shout and scream to get things sorted and to be rude and abrupt too! Not a pleasant cruise in fact we feel we have wasted a years savings and have returned with bills and charges, annoyed and upset. We will NEVER use MSC again.
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Cabin Review

Balcony Stateroom – Fantastica
Cabin B2 12157
Spacious, red and had working air conditioning. However the sheets were too small for bed and came off every night, their were areas where maintenance had not been kept up and even after reporting took a week to get them in to sort, (end of cruise!).

The balcony size was amazing, but it is to the back of the ship so you do get the vibrations when the ship is travelling through the night, but if you are a heavy sleeper this will not disturb you.
Virtuoso Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews