• Write a Review
  • Boards
  • Log In
MSC Musica Cruise Review
3.5 / 5.0
Cruise Critic Editor Rating
636 Reviews

Not a Luxury experience in anyway!

MSC Musica Cruise Review by The Archers

4 people found this helpful
Trip Details
  • Sail Date: Aug 2019
  • Destination: the Eastern Mediterranean
  • Cabin Type: Balcony Stateroom

We were guided by our Cruise company to book this one as it fitted the dates and they said it was a good itinerary and lovely ship.

The departure city, Venice is breath taking and it is worth spending time having a look around or booking an extra night before or after, but be careful where you stay as lugging suitcases around Venice over bridges is not easy.

The Ship, looked nice until you got closer, there was lots and lost of maintenance going on, frayed and lifting carpets on stairs and busy places, broken chairs, beds etc, dirty windows you could not see out of.

The cabin was spacious enough (balcony), we spent a considerable time in here as the ship was full to bursting so space was not something you had in comparision to other cruise lines.

Food, there was plenty if you had no allergies, my husband enjoyed the savoury the sweet all looked different but tasted the same something sweet!

Ports; there were some we were so excited about, but sadly one we failed to arrive due to the weather, however we were informed by staff this happens regularly for Mykonos, so be warned re MSC cruise lines and this port. Athens was lovely and well worth a visit but it is so so hot, need to go out first thing and be under shade in the cool by midday.

Activities; they were all done on the deck in the hot sun, so for those whom needed a little shade they could not take part. The shows were good and had different kinds each night, some were really clever especially having the entertainers who were more acrobatic so it made it more visual.

Staff, we had a couple of nice ones, however there were some very rude and unkind and unhelpful which impacted a lot on the cruise. Reports of issues took forever (a whole week) to finally get resolved which is far too long.

They are not Deaf Friendly or accessible with no transcripts for a Deaf customer, no subtitles on the TV even though they have the subtitles on the remotes and up to date smart televisions. It does seem unfair that a Deaf customer pays the same as everyone else but they do not think about basics that could make it accessible.

Having said that they did have areas for disabled people, but again passengers did not care and used them, even when disabled people came along and wanted to access the area the other passengers refused to move who were NOT disabled, staff asked and senior staff, but they point blank refused, disgusting that the staff cannot force them to move as disabled people have enough to deal with, but to not have seating or places that are set out for a person with a disability is plain wrong. This was the same for the lifts, you had to force yourself in to get on a lift if in a wheelchair or with a mobility aid.

The one thing we need to warn you about; EVERYTHING costs more, even a class of tap water from a bar is 75 cents!!!! Extra service charges at every turning, we sadly had a deal where gratuities were included, we so wished they had not been part of the package as the cruise line did NOT DESERVE it!

We spent a lot of money on the cruise itself and then far far too much (even with watching what we spent on the cruise) on the cruise, it meant it was not 'a good deal' and the ship was not to the standard of P&O, Holland America or Princess cruises; the staff need a transplant in customer services and being sincere and polite.

The passengers on the ship, well a high proportion were rude, pushing in, shouting and screaming, smoking in areas that were clearly labelled non smoking, it resulted in us preferring to be in our cabin, luckily we had a balcony, to be comfortable and not having to endure the horrid people and their rudeness and arrogance.

Be warned MSC are out to bleed you dry of every penny you have, have a good level of spending money if you dare to try MSC. Be prepared to shout and scream to get things sorted and to be rude and abrupt too! Not a pleasant cruise in fact we feel we have wasted a years savings and have returned with bills and charges, annoyed and upset. We will NEVER use MSC again.


The Archers's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Balcony Stateroom
Cabin B2 12157

Spacious, red and had working air conditioning. However the sheets were too small for bed and came off every night, their were areas where maintenance had not been kept up and even after reporting took a week to get them in to sort, (end of cruise!).

The balcony size was amazing, but it is to the back of the ship so you do get the vibrations when the ship is travelling through the night, but if you are a heavy sleeper this will not disturb you.


Port & Shore Excursion Reviews

Venice

What a place, to view, stroll around or just to sit and watch the world go by, even more amazing is sailing out of Venice, Oh my gosh, it is a sight that you have to see, the pictures in books do not do it justice. Amazing and well worth a whole weekend of just looking around. The churches are breath taking too.

Brindisi

Not much here, to see anything you had to do an excursion, we did not, our friends did, 1.5 hours on a coach with very poor air con in temperature of 33 - 34 degrees, not pleasant.

The UNESCO site was great, but far too many people and no shade. Better to go out of school holidays when things are a little quieter.

Katakolon (Olympia)

There is a quaint village, people were friendly and you can walk there from the port. It was nice, but gets very very hot by 10 am, so go early or late. They did have a small beach to one side with the fish that nibble at your dead skin, it was strange to swim in a sea with little fishes nibbling at you!

Mykonos

We did not port here due to adverse weather and sea swell, however we were informed by a few staff this happens regularly, so consider this if it is one of you must see's on the list if MSC is the right one if they miss so many times!

We were told it is amazing,, breathtaking, something you have to see...... sadly it is still on our to do list!

Sarande

Nothing there to do really, just a hot place and lots of walking as the town is not near the port! Hot, ugly, waste of stop.

Dubrovnik

Once you get into the old town, you have a wealth of history and places to go, well worth a tour if you only have limited time there. The trip around the walls of the city is amazing but for those who do not like heights there is one part where there is quite a drop and it can give you the wobbly knees!

Again a must see on your bucket list. But go early as by 11am it is far too busy with people everywhere which takes away from the beauty of Dubrovnik old town. You can also go to one of the islands they are lovely too, but ensure it is a planned trip so you do not miss the ship!

Acropolis

Wow, wow, wow, we stopped in so many historical places, got a bite of history information and time for pictures, it was well worth doing a tour, the venue is amazing, so much to see and do. However, being on a coach you have the respite of the cool coach to protect you from the glaring hot sun. We would highly recommend a tour and visit with a person with the knowledge as some are quite spaced out. We loved it, just had to stop at 12 for drinks in the shade and by this time everywhere was so busy with people. Just watch out for pick pockets they were everywhere, so bags on the front, not on your back.

View All 390 Acropolis Reviews
Athens (Piraeus)

Informative, friendly, lots of stops and information relayed, so worth doing.

Athens (Piraeus)

Getting some amazing shots and information, just have to remember it all when you get home and sort the pictures out!


Previous ReviewNext Review
The Archers
1 Reviews Written
4 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More MSC Musica Reviews





Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.