We paid for our cruise with all the expectations of neophyte river cruisers and are crushed that our river cruise of a lifetime ended up being a horrible bus ride through Eastern Europe.
Due to mechanical malfunctions on the Viking Embla our tour was unable to hold to schedule resulting in canceled excursions, creative docking at unknown sites (we even had to break through a factory fence at one point in order to re-board our ship) closed locks, restricted use of the sun deck, after dark "scenic cruising", and days of sailing without stopping for excursions in order to "get back on schedule". We thought the staff was superb, they tried valiently to make us happy and service was impeccable, however after day 10 or 12 I began to think I was suffering from 'Stockholm Syndrome'.
Our on board program director explained daily what was going to happen the next day, because of where the ship was in relation to where it should have been this excursion or that excursion was cancelled but we are offering a substitute or we could "stay on board with us..lunch will be at 12:0 in the in dining room...etc. " After several of these substituted excursions many of us stopped going as the excursions involved hours of bus rides each way. We wanted our cruise, not a bus ride.