Norwegian Getaway Review
Subpar Customer Service, Customer Relations doesn't care about customer loyalty
Rating by category
Additional details
We had many little issues on the Norwegian Getaway. No one issue would have led me to rate the cruise as poor. But there were so many issues that it affected our relaxation and enjoyment of the cruise. I rated the cruise as poor because NCL does not seem to care enough about passenger loyalty to respond to complaints. I filed a complaint through the NCL website complaint option, I sent an email to customer relations and I called the corporate office and left a message with the guest relations manager for the Getaway. A month later I have not received a response from any of these attempts to contact NCL
The problems we had on the cruise were:
1. Waiting in line over an hour to correct a check-in mistake made by NCL
Cabin Review
Mid-Ship Mini-Suite with Balcony
The cabin was nice. The only complaint is the lack of plugs near the bed. There was no plug close enough for a CPAP machine and it took a lot of effort to get an extension cord.