• TRAVEL NOTICE: Learn more about COVID-19
  • Newsletter
  • Write a Review
  • Boards
  • Find a Cruise
  • Reviews
  • Cruise Tips
  • News
  • Deals

Explorer of the Seas Review

4.5 / 5.0
Editor Rating
1948 reviews
12 Awards

After cruise customer service, appalling

Review for Explorer of the Seas to the Baltic Sea
User Avatar
wiona
6-10 Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Aug 2019
Cabin: Ocean View
Instead of on stage, the entertainment team danced and sang on the foot way
Normal towel animal, but we had to supply the eyes
The cabin 7204 on our first day
The inside of the wardrobe, not big enough for a two week cruise
A brilliant performance from a visiting tribute band
A starter, crispy calamari, fennel salad, chipotle aïoli
Broiled lobster tail and shrimp; parsley fingerling potato, asparagus, draw
Crisp puff pastry, mushroom ragoût

We chose this cruise as it was sailing to a number of tick box locations. The embarkation process was amongst the easiest of all, after 8 previous cruises, we are big fans of cruise embarkation, this was excellent. We made our way to our cabin 7204 - Ocean view, very clean and as we took our own phone chargers it didn’t matter that the only part of the cabin that didn’t work was the hub socket. We have now had cabins at the stern previously and chose a front facing cabin. Our first two week cruise, we took clothes to fit this, however we believe the wardrobe wasn’t big enough, perhaps during the next refit this could be addressed without losing too much.

After checking out and being pleased with our cabin, as is our normal practice we look at the restaurant and where we were to spend our evening meal. We had informed Royal Caribbean of our request for early dining and a table for two. As far as we were concerned this was agreed however on reaching our table we were to be sat at a table for eight. Speaking to the chap with the laptop, we were told, “we decide table seating, not Royal Caribbean “, as we were an early sitting, he advised us to eat at 2000, when a two seat table would have been arranged. At 2000, we returned to the restaurant and were dealt with by embarrassed staff, who could not do enough for us. We ended our meal with the promise that our table for the next meal was a two seater table at 1800. This was confirmed with a note posted to our cabin.

The following night we went to our nominated table at our nominated time and unfortunately another couple were sat having ordered their meal. Further embarrassment all around amongst the staff, eventually we had to be in the restaurant at 1745, we could then eat at the same table (for two) for the remainder of the cruise. On our return home I contacted Royal Caribbean to inform them and received the following reply “We have received your correspondence regarding the table issue. We apologize that it did not work out as you said it has in the past. When you request a table for two that is exactly what it is a request its not a guaranty”. (It would be impolite to alter the spelling) the evenings entertainment on day one was a make shift performance to introduce everyone to the guests, day two the entertainment on the first sea day was a Beatles tribute band, excellent they were to, standing ovation

Cabin Review

Ocean View

Cabin 3N

Very comfortable cabin, neat bathroom. Small wardrobe for a two week cruise. Good forward facing port hole. Stained curtain and torn net curtain. The cabin steward was good as expected, however had to be asked to fill up the tea, milk and sugar, which we wouldn’t have been expected on other cruise lines.

Port Reviews

Southampton

Joining the ship on embarkation, five star

Oslo

A typical city with a port attached, and being Norway very expensive

Copenhagen

Used the ship arranged hop on and hop off bus service to get into the town and then to see the little mermaid.

Tallinn

Brilliant port and city, lots to see and a little cheaper. Souvenir shops everywhere

St. Petersburg

Not enough time to wander, approx three hours

Helsinki

A fine city to walk around, lots to see and do

Stockholm

Booked before cruising, we spent three and a half hours at the ABBA museum, nothing arranged on the ship.

Not long enough time spent in the city

Skagen

A lovely short walk into the town, only 8000 people living in and around the town, the shops were full of local goods. Nice bars

Stavanger

Brilliant, walk from the ship into the town, lots to see and do, clean and bright

1 Helpful Vote

Find an Explorer of the Seas Cruise from $204

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.