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We chose this cruise as it was sailing to a number of tick box locations. The embarkation process was amongst the easiest of all, after 8 previous cruises, we are big fans of cruise embarkation, this was excellent. We made our way to our cabin 7204 - Ocean view, very clean and as we took our own phone chargers it didn’t matter that the only part of the cabin that didn’t work was the hub socket. We have now had cabins at the stern previously and chose a front facing cabin. Our first two week cruise, we took clothes to fit this, however we believe the wardrobe wasn’t big enough, perhaps during the next refit this could be addressed without losing too much. After checking out and being pleased with our cabin, as is our normal practice we look at the restaurant and where we were to spend our evening meal. We had informed Royal Caribbean of our request for early dining and a table for two. As far as we were concerned this was agreed however on reaching our table we were to be sat at a table for eight. Speaking to the chap with the laptop, we were told, “we decide table seating, not Royal Caribbean “, as we were an early sitting, he advised us to eat at 2000, when a two seat table would have been arranged. At 2000, we returned to the restaurant and were dealt with by embarrassed staff, who could not do enough for us. We ended our meal with the promise that our table for the next meal was a two seater table at 1800. This was confirmed with a note posted to our cabin. The following night we went to our nominated table at our nominated time and unfortunately another couple were sat having ordered their meal. Further embarrassment all around amongst the staff, eventually we had to be in the restaurant at 1745, we could then eat at the same table (for two) for the remainder of the cruise. On our return home I contacted Royal Caribbean to inform them and received the following reply “We have received your correspondence regarding the table issue. We apologize that it did not work out as you said it has in the past. When you request a table for two that is exactly what it is a request its not a guaranty”. (It would be impolite to alter the spelling) the evenings entertainment on day one was a make shift performance to introduce everyone to the guests, day two the entertainment on the first sea day was a Beatles tribute band, excellent they were to, standing ovation The entertainment was a series of guest artists appearing nightly, including Mick Miller, who was quite funny in the 70’s, 40 years later, not so! Visiting male singer, female singer, a juggler, a hypnotist, a magician all of whom were simple fare passing the time until the next days visit. The scenery of a Baltic cruise is exceptional unfortunately 50% is during the night, but it must be said the ports and shore excursions were second to none, however all when booked on the ship were very expensive due in main to the rubbish exchange rate between the dollar and the pound. We needed to book the shore excursion in St Petersburg to enable a visa to be covered for the trip. Otherwise normally we do not book onboard excursions, these were very expensive, what we did though was book the hop on, hop off buses for $18 each. Visiting Oslo, Copenhagen, Tallin, St Petersburg, Helsinki, Stockholm, Skagen, Stavanger, all superb places to visit, though the majority were not suitable for wheelchair users as explained in the ships daily post, still ignored however, particularly on the cobbles of St Petersburg, it was painful to watch the struggles of pushing or being pushed on the treacherous paths. The entertainment team (not singers or dancers) tried very hard to make the cruise enjoyable with lots of quizzes, these were in the main very difficult. They ran the bingo, very expensive at $56 for two pages of four and two dabbers. The session we attended was a very long session for one house which was $500. We think there were four singers in the entertainment team, they were brilliant but only put on four shows in the fortnight we were on our cruise, the team of dancers were equally talented but also only gave the four shows. Further entertainment was provided by the Wild boys, again brilliant and also another comedian who was up to date and funny Speaking to other passengers who had sailed with Royal Caribbean they agreed the ship was the worst they had been on, it was our first Royal Caribbean cruise and yes it will most probably our last. A shame, a very good crew, a very funny Cruise Director but the first weeks food was bland, the second weeks food was better. All in all if this was our first cruise we would not be upset, but after nine cruises, it was no where near the best one.

After cruise customer service, appalling

Explorer of the Seas Cruise Review by wiona

Trip Details
  • Sail Date: August 2019
  • Destination: Baltic Sea
  • Cabin Type: Ocean View
We chose this cruise as it was sailing to a number of tick box locations. The embarkation process was amongst the easiest of all, after 8 previous cruises, we are big fans of cruise embarkation, this was excellent. We made our way to our cabin 7204 - Ocean view, very clean and as we took our own phone chargers it didn’t matter that the only part of the cabin that didn’t work was the hub socket. We have now had cabins at the stern previously and chose a front facing cabin. Our first two week cruise, we took clothes to fit this, however we believe the wardrobe wasn’t big enough, perhaps during the next refit this could be addressed without losing too much.

After checking out and being pleased with our cabin, as is our normal practice we look at the restaurant and where we were to spend our evening meal. We had informed Royal Caribbean of our request for early dining and a table for two. As far as we were concerned this was agreed however on reaching our table we were to be sat at a table for eight. Speaking to the chap with the laptop, we were told, “we decide table seating, not Royal Caribbean “, as we were an early sitting, he advised us to eat at 2000, when a two seat table would have been arranged. At 2000, we returned to the restaurant and were dealt with by embarrassed staff, who could not do enough for us. We ended our meal with the promise that our table for the next meal was a two seater table at 1800. This was confirmed with a note posted to our cabin.

The following night we went to our nominated table at our nominated time and unfortunately another couple were sat having ordered their meal. Further embarrassment all around amongst the staff, eventually we had to be in the restaurant at 1745, we could then eat at the same table (for two) for the remainder of the cruise. On our return home I contacted Royal Caribbean to inform them and received the following reply “We have received your correspondence regarding the table issue. We apologize that it did not work out as you said it has in the past. When you request a table for two that is exactly what it is a request its not a guaranty”. (It would be impolite to alter the spelling) the evenings entertainment on day one was a make shift performance to introduce everyone to the guests, day two the entertainment on the first sea day was a Beatles tribute band, excellent they were to, standing ovation

The entertainment was a series of guest artists appearing nightly, including Mick Miller, who was quite funny in the 70’s, 40 years later, not so!

Visiting male singer, female singer, a juggler, a hypnotist, a magician all of whom were simple fare passing the time until the next days visit. The scenery of a Baltic cruise is exceptional unfortunately 50% is during the night, but it must be said the ports and shore excursions were second to none, however all when booked on the ship were very expensive due in main to the rubbish exchange rate between the dollar and the pound. We needed to book the shore excursion in St Petersburg to enable a visa to be covered for the trip. Otherwise normally we do not book onboard excursions, these were very expensive, what we did though was book the hop on, hop off buses for $18 each. Visiting Oslo, Copenhagen, Tallin, St Petersburg, Helsinki, Stockholm, Skagen, Stavanger, all superb places to visit, though the majority were not suitable for wheelchair users as explained in the ships daily post, still ignored however, particularly on the cobbles of St Petersburg, it was painful to watch the struggles of pushing or being pushed on the treacherous paths. The entertainment team (not singers or dancers) tried very hard to make the cruise enjoyable with lots of quizzes, these were in the main very difficult. They ran the bingo, very expensive at $56 for two pages of four and two dabbers. The session we attended was a very long session for one house which was $500. We think there were four singers in the entertainment team, they were brilliant but only put on four shows in the fortnight we were on our cruise, the team of dancers were equally talented but also only gave the four shows.

Further entertainment was provided by the Wild boys, again brilliant and also another comedian who was up to date and funny

Speaking to other passengers who had sailed with Royal Caribbean they agreed the ship was the worst they had been on, it was our first Royal Caribbean cruise and yes it will most probably our last. A shame, a very good crew, a very funny Cruise Director but the first weeks food was bland, the second weeks food was better. All in all if this was our first cruise we would not be upset, but after nine cruises, it was no where near the best one.
wiona’s Full Rating Summary
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Cabin Review

Ocean View
Cabin 3N 7204
Very comfortable cabin, neat bathroom. Small wardrobe for a two week cruise. Good forward facing port hole. Stained curtain and torn net curtain. The cabin steward was good as expected, however had to be asked to fill up the tea, milk and sugar, which we wouldn’t have been expected on other cruise lines.
Deck 3 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews