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This was our 18th cruise, our 11th with Princess. We were very disappointed with the way Princess's service levels have fallen since our first trip with them in 2001. The crew were at best inattentive, and often just plain nasty. Our cabin had an inoperable balcony door, a broken safe, and what appeared to be semen stains on the sofa in our mini-suite when we got on board. During the week, several times we found dark black hairs in our sink and/or bathtub after the cabin was "cleaned" by our cabin steward, Rolando. My wife's hair is light blond, and mine is gray/white, so it sure wasn't ours! My wife has a severe seafood allergy, which we reported when we booked. When we got on board, we had a note to contact the Maitre-de to go over the allergy. We called, got no answer. In fact in the 8 days of our cruise, the only time we saw him was when he walked thru the dining room with his nose up in the air. We dealt with his assistant, for a few days, who then had HIS subordinate deal with us. This lack of continuity in dealing with what could be a life-threatening allergic reaction did nothing to instill confidence. My recommendation would be to definitely skip this cruise (Shangahi start/finish with 4 port stops in Japan). The Japanese port stops were great, but otherwise, this was a major and expensive disappointment. We intend not to sail with Princess again on ANY itinerary. There are too many better cruise lines out there.

Princess service has fallen to new lows

Majestic Princess Cruise Review by TGARRETT51

19 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Asia
  • Cabin Type: Mini-Suite with Balcony
This was our 18th cruise, our 11th with Princess. We were very disappointed with the way Princess's service levels have fallen since our first trip with them in 2001. The crew were at best inattentive, and often just plain nasty.

Our cabin had an inoperable balcony door, a broken safe, and what appeared to be semen stains on the sofa in our mini-suite when we got on board.

During the week, several times we found dark black hairs in our sink and/or bathtub after the cabin was "cleaned" by our cabin steward, Rolando. My wife's hair is light blond, and mine is gray/white, so it sure wasn't ours!

My wife has a severe seafood allergy, which we reported when we booked. When we got on board, we had a note to contact the Maitre-de to go over the allergy. We called, got no answer. In fact in the 8 days of our cruise, the only time we saw him was when he walked thru the dining room with his nose up in the air. We dealt with his assistant, for a few days, who then had HIS subordinate deal with us. This lack of continuity in dealing with what could be a life-threatening allergic reaction did nothing to instill confidence.

My recommendation would be to definitely skip this cruise (Shangahi start/finish with 4 port stops in Japan). The Japanese port stops were great, but otherwise, this was a major and expensive disappointment.

We intend not to sail with Princess again on ANY itinerary. There are too many better cruise lines out there.
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