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We’ve done numerous cruises mostly with other companies, this was our 4th with MSC. We realise it was still school holidays but feel there should have been an adult only area to relax on sea days, and not the Top Sail area which is an extra cost. We found the food in the buffet lukewarm most of the time as was the water for teas etc. We only ate in the dining area one night as it took nearly thirty minutes to get any service, so opted for the buffet. Whilst we always found something to eat, the temperature of the food was lukewarm and there never seemed to be enough staff to clear the tables and when they were cleared, piles of left over food were visible everywhere, most unappetising. Lots of mess on the floor left for long periods of time. Guests continued to fill their own water bottles at the water dispensers even though there were signs to the contrary and staff did nothing to prevent this, surely this is a concern when viruses and germs can spread. A lot of our fellow passengers felt the need to avoid the handgel at the entrance and then proceeded to barge you out of the way to get their food. There was also the usual hogging of sun loungers for hours on end with no sign of the occupants and no staff to remove the towels. On embarkation, it took nearly 2 hours to get through due to reduced security staff and only a handful of staff checking your documents and handing out your cruise card.

Disappointing cruise

MSC Preziosa Cruise Review by MargaretME

2 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Baltic Sea
  • Cabin Type: Bella Interior Stateroom
We’ve done numerous cruises mostly with other companies, this was our 4th with MSC.

We realise it was still school holidays but feel there should have been an adult only area to relax on sea days, and not the Top Sail area which is an extra cost.

We found the food in the buffet lukewarm most of the time as was the water for teas etc.

We only ate in the dining area one night as it took nearly thirty minutes to get any service, so opted for the buffet. Whilst we always found something to eat, the temperature of the food was lukewarm and there never seemed to be enough staff to clear the tables and when they were cleared, piles of left over food were visible everywhere, most unappetising. Lots of mess on the floor left for long periods of time. Guests continued to fill their own water bottles at the water dispensers even though there were signs to the contrary and staff did nothing to prevent this, surely this is a concern when viruses and germs can spread.

A lot of our fellow passengers felt the need to avoid the handgel at the entrance and then proceeded to barge you out of the way to get their food.

There was also the usual hogging of sun loungers for hours on end with no sign of the occupants and no staff to remove the towels.

On embarkation, it took nearly 2 hours to get through due to reduced security staff and only a handful of staff checking your documents and handing out your cruise card.
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Cabin Review

Bella Interior Stateroom
Cabin I1 5602
Cabin was 8n a good location, not much noise and an excellent cabin steward.
Ametista Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews