I had high expectations as I heard and read lots of raving reviews on this boat. Here’s a summary of our experience. Service was awful. Too many people on board. Lines were long. Dining staff completely disorganized. We had anytime dining and on one night it was a 1-2 hour wait to eat. In the buffet for dinner one night, a kid took a topping spoon at the sundae station, put the spoon in his mouth to taste the topping and put it back in the serving dish. Employee thought it was hilarious...I literally walked behind the buffet counter to remove the spoon and tray and expressed how disgusting it was that he wasn’t even going to remove the item from the topping station even though a kid just slobbered in it. Needed some credit adjustments on my folio for some refunds I was owed...spent 4 days trying to get that done and still not resolved and I’m already back home. Food wasn’t great. We grew tired of the staff continuously trying to force specialty restaurants and other up charge items to us. All they cared about was selling and selling. In addition, we also grew Tired of the staff trying to make us give them perfect 10s on the guest satisfaction survey so their respective departments won’t get in trouble. In April, I received an email that one of the ship’s engines wasn’t working so the itinerary was adjusted. Sailing was just this past week in August. We spent more time at sea than we did in ports. The ship was moving at a snail’s pace but when it needed to pick up speed to get to the next port all of a sudden the boat picked up speed with enough time to get to destination. At 10:30 pm Saturday night, we were almost back in fort lauderale so all this of “an engine not working and needing to adjust the itinerary for more time to get to ports” is a lie. Overall, very disappointed in Royal. I’ve been on 15+ cruises on many different cruise lines and Royal ranks near the bottom of my experiences.