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Staffs are not well trained. They give you a poker face. Since the tips are prepared, I feel that they don't have any incentive to provide good service. The show is not bad, but that's the only entertainment on the cruise. They try to organize many "Activities", but none is well organized, and the staff in charge himself doesn't understand the rule. The specialty dining and the buffet are okay, but all complimentary main dining rooms are horrible. The food quality is significantly lower than the specialty dining, which means Norwegian has the ability of providing good food but they just don't, and want to earn more money on you. The design of the ship looks a bit old, but pretty acceptable since they have renewed it. About the company Norwegian, my impression is that they try their best to earn more money from you, by organizing activities like arts auction, liquor sales, casino activites, and lots of add-on services. They are not trying to provide the best service they can, but trying the best to steal the money from you.

The worst vacation ever. Avoid this cruise. Poor Service and Management.

Norwegian Dawn Cruise Review by xiaolin07

3 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Bahamas
  • Cabin Type: Balcony
Staffs are not well trained. They give you a poker face. Since the tips are prepared, I feel that they don't have any incentive to provide good service.

The show is not bad, but that's the only entertainment on the cruise. They try to organize many "Activities", but none is well organized, and the staff in charge himself doesn't understand the rule.

The specialty dining and the buffet are okay, but all complimentary main dining rooms are horrible. The food quality is significantly lower than the specialty dining, which means Norwegian has the ability of providing good food but they just don't, and want to earn more money on you.

The design of the ship looks a bit old, but pretty acceptable since they have renewed it.

About the company Norwegian, my impression is that they try their best to earn more money from you, by organizing activities like arts auction, liquor sales, casino activites, and lots of add-on services. They are not trying to provide the best service they can, but trying the best to steal the money from you.
xiaolin07’s Full Rating Summary
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