My husband and I had been planning a wonderful birthday celebration for him, so we decided on Viking. We had heard from many friends on how superb and excellent it was to travel with Viking. This was not our first cruise as we have done several cruises at least 1 every 2 years, fortunately enough with other very high-end lines - Oceania and Regent Seven Seas. We are lucky enough that we can afford high-end cruise liners so we thought Viking would be in the same category as our past cruise experiences! We booked the Eastern European cruise from Bucharest to Budapest from Aug 21-28, 2019. Boy were we SO wrong!!!

I am currently sitting in my hotel room on August 25, in Sofia, Bulgaria writing this review, we have been here since August 23. The reason I am writing this today and posting to all different websites instead of communicated directly with Viking is because we have already tried that. We had an extremely unsatisfying phone conversation with Viking customer service when we arrived in Sofia, Bulgaria after disembarking. The lady on the phone was quite rude and dismissive of our issues. She was unwilling to admit any fault with Viking Cruises or their services and told us that we “chose to leave” therefore, there was no compensation for our dissatisfaction and that we should of purchase travel insurance. Really?

Based on how we have been treated so far, we would not consider another Viking Cruise. We are on the younger side of their demographic, are active on social media, and have a wide circle of friends. If this is how we are treated, I cannot imagine how they dealt with the very elder members of the cruise. Read more