Grand Princess Review

3.5 / 5.0
1,603 reviews

Transatlantic in the spring -- brrrrrrr

Review for the British Isles & Western Europe Cruise on Grand Princess
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DrJohn
First Time Cruiser • Age 80s

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Sail Date: Apr 2010

We booked this cruise to celebrate a birthday and because we have always enjoyed sailing on the Grand. It was our 43rd sailing on Princess and 8th on the Grand.

Embarkation We used Princess Air and flew to Ft Lauderdale. Princess transportation to the ship was terrible - at least a 45 minute wait for a bus, the Princess reps meeting passengers at the airport were frazzled (one exclaiming that they had three ships in and that was too many for them), we had to take our carryon luggage in the bus rather than have stored underneath and reclaim at the terminal (rolling onto a plane and stowing overhead is easy, carrying on and not having overhead storage on a bus is ridiculous), bus had to circle the terminal then wait to unload - took over two hours overall and next time we'll take a taxi. Then there was a very long line to go through security screening and when we got to check in were directed to the Emerald deck line as only one preferred line was set up. Reaching Platinum or Elite loyalty levels won't do much to ease the pain for you when you check in at Ft Lauderdale.

Our Cabin We had booked a guarantee and our room assignment was made a few days after booking in the category booked (E227) and never changed. When we arrived at our cabin we found there no elite minibar setup, no elite amenities in the bathroom, no ice in the frig, no mattress topper we had requested, and no letter with info about elite benefits on the Grand. Everything finally got straightened out after a few days but it was an unfortunate way to start a voyage. We did get a big laugh at the patch in the carpet right next to the desk - the very obvious patch that was held in place with rusty staples. It was something we never expected to find on a Princess ship. We have read other reviews that complained about the lack of maintenance on the Grand but had never experienced it so directly.

Cabin Review

obstructed but could see over lifeboat, carpet was very worn with obvious patch, nice location easy to get to Princess Theatre and deck 7 promenade but a full ship away from the Horizon Court

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