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Old ship showing its age in places where it has been refurbished many times. Some fittings very tired. Cabin ok and nice balcony, although unable to control the air con so the cabin could get cold at times Decent food and entertainment for the price paid. Some customers could get very noisy after a long day utilising the 'all inclusive' drinks and there were a couple of scuffles between passengers. Staff seem to accept these events as normal and took no action. Good itinerary for the one week Adriatic Cruise but spoiled by missing one of the main destinations being Sicily. TUI advised that 'due to customer feedback' the ship would stop an extra 2 hours in Dubrovnik (ie from 7.5 hours to 9.5 hours) then have a 2nd day at sea (on a 7 day cruise!). Nobody that we spoke to on the cruise would have preferred that option and many were angry at the change, which was only advised on the transfer to the ship. The weather was good and the sea calm so there were no operational reasons for missing one of the main destinations on this cruise. TUI gave each passenger a pathetic £25 to spend on the ship in compensation for the loss of 1/6 of the destinations. There seems to be no reason other than TUI cost saving for missing Sicily. On return we sent a letter of complaint (completely ignored) and then email (acknowledged a month ago but no response). TUI's poor customer service continues.

Adriatic Cruise on old ship spoilt by replacing Sicily with an extra day at sea

Marella Explorer 2 Cruise Review by gskpk

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Trip Details
Old ship showing its age in places where it has been refurbished many times. Some fittings very tired.

Cabin ok and nice balcony, although unable to control the air con so the cabin could get cold at times

Decent food and entertainment for the price paid.

Some customers could get very noisy after a long day utilising the 'all inclusive' drinks and there were a couple of scuffles between passengers. Staff seem to accept these events as normal and took no action.

Good itinerary for the one week Adriatic Cruise but spoiled by missing one of the main destinations being Sicily.

TUI advised that 'due to customer feedback' the ship would stop an extra 2 hours in Dubrovnik (ie from 7.5 hours to 9.5 hours) then have a 2nd day at sea (on a 7 day cruise!).

Nobody that we spoke to on the cruise would have preferred that option and many were angry at the change, which was only advised on the transfer to the ship. The weather was good and the sea calm so there were no operational reasons for missing one of the main destinations on this cruise. TUI gave each passenger a pathetic £25 to spend on the ship in compensation for the loss of 1/6 of the destinations.

There seems to be no reason other than TUI cost saving for missing Sicily.

On return we sent a letter of complaint (completely ignored) and then email (acknowledged a month ago but no response). TUI's poor customer service continues.
gskpk’s Full Rating Summary
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Cabin Review

Cabin
Decent cabin although showing its age in places.
Unable to control air con so the room could become very cold at times