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The ship itself was beautiful, food and service was absolutely horrible from the Epic. There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had 3 families (rooms) spending at least 12 to 16 hours over at guest services correcting these errors. They absolute worse was my cabin was flooded the whole week resulting in mould! I had to take prednisone during the trip because my lungs were in very bad shape as a result of the moisture and mould. My other sister had to take out a round of antibiotics as soon as we left the boat and landed on Barcelona.  I don’t think I can ever recommend Norwegian. Really disappointed that our families spent combined over 60K on this trip and we would have had a better experience on a 3 star cruise like carnival or a 5 star Mexican resort. Truly disappointed.  too much $$ spent on such a 1 Star travel experience.   I would like to file a formal complaint with Norwegian.   Thank you, 

Terrible cruise

Norwegian Epic Cruise Review by Nadikjaan

3 people found this helpful
Trip Details
The ship itself was beautiful, food and service was absolutely horrible from the Epic.

There were so many administrative errors in terms of billing and credit card authorizations (including unauthorized charges to our rooms) that we had 3 families (rooms) spending at least 12 to 16 hours over at guest services correcting these errors.

They absolute worse was my cabin was flooded the whole week resulting in mould! I had to take prednisone during the trip because my lungs were in very bad shape as a result of the moisture and mould.

My other sister had to take out a round of antibiotics as soon as we left the boat and landed on Barcelona. 

I don’t think I can ever recommend Norwegian. Really disappointed that our families spent combined over 60K on this trip and we would have had a better experience on a 3 star cruise like carnival or a 5 star Mexican resort.

Truly disappointed.  too much $$ spent on such a 1 Star travel experience.  

I would like to file a formal complaint with Norwegian. 

 Thank you, 
Nadikjaan’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 7 to 9
Ages 10 to 12
Ages 13 to 15
Service
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Cabin Review

Mid-Ship Balcony
Cabin BA 12167
Wet carpet. Mold
Deck 12 Inside Cabins, Balcony Cabins, Suite Cabins