Norwegian Breakaway Review
Rating by category
Additional details
My family traveled on the Norwegian Breakaway to the Western Caribbean from 7/7/19 through 7/14/19. The following outlines issues we experienced leading up to and during the cruise along with recommendations to prevent these issues from arising in the future. This was our first family cruise and at this point I cannot say we intend to repeat the experience.
Multiple issues outlined below. No communications starting with post-booking 5/15/19 through submission of this feedback on 8/7/19 has been received. At this point I have filed an ADA complaint and a BBB complaint against NCL on 8/20/19. Awaiting any response. Update (no response received so BBB & DOJ complaints filed 8/21/19).
1- Food Allergy
Cabin Review
Balcony Stateroom
Room and ship steward were excellent, however the horrendous communications outlined above were insurmountable.
Port Reviews
Harvest Caye
As called out in the review, NCL hammered the concept of the flight house ziplines into my family right up through debarkation that morning. Never did they indicate the attraction was closed until reaching it approximately 3/4 to a mile on shore and no staff was present to advise at the site why/when it would be available. Another example of awful communication by NCL. Although to call it communication is misleading as to date I have received nothing but advertisement emails from them.