We cruised in mid August 2019 to Costa Maya & Cozumel. The main dining room & buffet dining room are warm, no need for a sweater. The staff do their jobs, provide good service, & keep everything clean. My advise to RC is to teach your staff to speak to customers. When you walk on board excited to start your vacation there are no staff at the entry door to welcome you and when you leave no staff thanks you for choosing RC or wishes you a safe trip home. The bartenders don't greet you with 'good morning' or ask if your having a good time, they just ask what you want. The room attendants and waiters in the main dining room are very friendly. When you pass staff walking around they avoid making eye contact, don't smile, & don't say a polite hello. Allot of the staff speak limited English. The food menus are very repetitive - 100% same food every morning on breakfast buffet; 80% same dinner menu in main dining room; & 80% same lunch buffet items - this gets very old quick.
The entertainers in the theater are average. The pool side contests, couples trivia game show, and karaoke contest were our favorite. RC should leave a flyer in the guest staterooms on the last day explaining that if you did not purchase the pre-paid gratuities that they have automatically billed your stateroom account $14.50 per guest per day for gratuities. The only thing we got a blank tip envelope with no information on tipping guidelines or saying we were already charged the minimum gratuity automatically & the envelope was for extra tips, or how if the 1 envelope was for the stateroom attendant only. What is you wanted to leave an extra tip for bartenders or wait staff or cooks, there was no procedure for that. Overall the ship was quaint & not too crowded which was nice. We had a relaxing time. The other guests were polite and friendly. The ship could use an update again at this point, it's looking a bit outdated. The TV's in the cabins are like 16" small.
TV is like 16" small. Bathroom was clean - no mold, but shower curtain was missing a couple hangers & no hangers were fastened - sloppy. One of the two toilet seat bolt plastic cover was missing. Water was always hot - no issue with that. AC in 3560 worked fine, cold. Bring extra hangers & 3M wall hooks. The cabin has 2 wall hooks for drying wet cloths, a cloths line in shower, & a row of small useless hooks on bathroom door. There is no dresser, only 6 small vanity drawers & 2 minor medicine cabinets. We kept our suitcases under the bed to make space. There are shelves in closet.
Be careful there are 2 options for the shore excursion to the water park with zip lines. 1 is water park only and 1 is a combo water park with zip line. Each person in your party can pick the option they want. The water park was clean & cute. The pathways are extremely rugged & you do definitely need water shoes to walk comfortably and for hot zip line platforms. Lots of stairs for zip line platforms. Zip lining was awesome - 3 courses to choose from. The open water slides do not have tall sides so you could potentially go over the side & be killed - not joking its scary - not US regulation standards. They have $5 US cash locker rentals & changing rooms. Trans run back to ship frequently when you are ready to leave.View All undefined undefined Reviews
Playa Mia Beach Day Excursion. Beach was clean. Plastic white lounge chairs & umbrellas included. 2 clean pools, big water slide, & kids splash pad with kid slides were nice. Open bar was limited selections. Buffet was open all day - food was a bit weird but we didn't get sick. Beach was clean & water was clear. They had kayaks, water bikes, volleyball, ping pong table, and more. Snorkeling & Jet Skis extra. Hair braids/wraps and massage indoor/beachside (US pricing) were also available for extra fee. Fresh water showers & nice shops (no good priced deals).View All 222 Private Resort Day Pass Reviews
Accidently put water park with zip line review under the Ft Lauderdale port.View All 32 Zip-lining Reviews
Accidently put water park with zip line review under the Ft Lauderdale port.View All undefined undefined Reviews