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America Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
107 Reviews

Incompetent Cruise line

America Cruise Review by robertrebel7

10 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: North America River

I chose it because of the decor depicted in the brochure and the itinerary. The decor of the ship was nothing like was depicted in their advertisements. We sailed during an impending tropical storm which they ignored and the cruise up the lower Mississippi river got worse. We repeatedly questioned the cruise direction inquiring about our destination considering the weather. We essentially were ignored. The decor of the rooms is average. The upper floors leaked terribly. two of our three ports were closed. The port at Baton Rouge was at flood stage and the entire city was shut down pending the coming flood. Once again we tried to get answers with no results. When then decided to disembark and catch a flight home. All the crew were first timers and inexperienced. The food was average for a cruise. The entertainment areas were small. There was one ice machine for the 100 or so passengers, The captain was relieved of duty apparently because his lack of communication with the passengers. I contacted the corporate office and their flippant response was we didn't know of any storm or problems with the America. This cruise is falsely advertised and way to expensive for what is offered. The crew is very young and inexperienced. It felt like we were on training vessel. The main office has yet to refund me any money. They offered a 1000 cruise credit which to me was an insult. If you book with this company you will regret it! Never Again!

robertrebel7's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
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Cabin Review

Cabin King 2

clean but average decor nothing fancy

Port & Shore Excursion Reviews

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