We chose this cruise because we heard great things about Carnival and their ships. It started off great because we got on the shift fast and got our room before everyone since we had a suite. After getting to the room we went to get a soda because we had the soda package. IT was very crowded and took nearly 15 minutes to get a soda. We were not use to having to go to the bar for sodas, since we cruises with Royal Caribbean and they had machines that allowed you to get it at anytime. We asked guest services if we can cancel it since it seemed as if it would take a long time to get each one. They said they would check and call our room wither that night or the following day, but we never got anymore information on it. The second day we got brunch at their main dining hall and while eating my eggs, I thought I was biting down on a shell, but it ended up being a chipped piece of plate even though my plate was not chipped. We gave it to the host and asked them if we could just have a private table for dinner because of the piece of porcelain. They said yes, when we got to dinner we got put at a shared table. We did not even have to sit at a shared table the night before, so I was not understanding why we had to then. We just went ahead and ordered so we could make it to the show. The next night I asked for the same request since it was not filled. They put us at a dirty table this time. When I told my server about it, he proceeded to try to give me the used water from the table before. Then when I asked if they could just wipe it off and get fresh water, they made us move tables completely and put us in a crowded table in the center. Service was slow every night until our final night. We waited at least ten minutes if we wanted another soda or something to compliment our meal. The lady who cleaned our rooms was one of the nicest people on the ship, her name is Chacha. She got whatever we needed and was very kind. The trivia Fun Squad person, Sharron was also very kind. I went ti guest services after all this to get an overcharge for the spa fixed and told them about all this and they did not seem to be surprised. They said they would let the restaurant manager know. After eating one night we heard someone call V2, which was our room number so we turned around and it was the manager. So, we finally got to talk to him on the last night. He laughed when we told him about our experiences and mentioned they were short staffed. This was the most irritating part of it all. We had the most issues in this part of our experience and he did not seem to care. I would not recommend going on this ship. The good did not out way the bad here. Nearly everyone we spoke to had something going on that was frustrating. I put that the cabin was average in my review because it was a nice suite, however about us was the gym and you could here thing clinking around and that made it hard to sleep.