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Sadly, NCL currently has the market cornered when it comes to Hawaiian cruises. No complimentary transportation to or from the airport to the ship. $30 for a 5 mile taxi ride each way. From the minute you step on the ship you are charged for something. As if paying over $4000 for a room is not enough for them, they also hit you for an additional $15.67 per person PER day for "services and fees". Our room was supposed to be cleaned daily. It was not. They made the bed. The sheets were to be changed every 2 days. They were not. They changed them once. There were enough cheerios under our bed for a meal, and apparently glass cleaner is an unknown substance here. Small hand prints on the mirrors were there from day 1. (probably from the same ones who left the Cheerios) Greasy head prints on the mirror behind the bed. Mirrors in the elevators and deck windows were filthy. The food was fair, depending upon where you ate. They actually charge you for internet, and a 20% gratuity fee automatically on every drink and food purchase you make. Poor service? Too bad. You are paying that gratuity regardless. Drinks are over priced and weak. Alcoholic drink packages, if you wanted to purchase them, were $100 per day per person and all adults in the same room were required to purchase it. Off shore excursions were very expensive, and were also hit with taxes, even if you prescheduled them prior to the cruise. . Boarding and deboarding for these excursions were very chaotic and unorganized. Doing construction on a door during breakfast hours in one of the buffet rooms. Couldn't this be done at night when the dining area was closed? The workers live on the ship. It's not like they have 9-5 hours. They closed down the one and only popcorn maker because "they needed the outlet to run their power tools". We saw a worker changing the lights above the state rooms wearing a mask. The insulation he pulled out was left in front of our doors in the hallway for a couple of hours before it was finally swept up. Again, in the busy middle of the day when people are tracking it throughout the ship. As a fare well gift, they were actually charging people a $20 fee to print their airline tickets. Staff was pleasant for the most part and work very long hours. When another cruise line starts offering these Hawaiian cruises, NCl is going to suffer dramatically. We literally met not one person on this ship who said that they would ever use this cruise line again.

If they could charge you for the air they would

Pride of America Cruise Review by I expected better

8 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Hawaii
Sadly, NCL currently has the market cornered when it comes to Hawaiian cruises. No complimentary transportation to or from the airport to the ship. $30 for a 5 mile taxi ride each way. From the minute you step on the ship you are charged for something. As if paying over $4000 for a room is not enough for them, they also hit you for an additional $15.67 per person PER day for "services and fees". Our room was supposed to be cleaned daily. It was not. They made the bed. The sheets were to be changed every 2 days. They were not. They changed them once. There were enough cheerios under our bed for a meal, and apparently glass cleaner is an unknown substance here. Small hand prints on the mirrors were there from day 1. (probably from the same ones who left the Cheerios) Greasy head prints on the mirror behind the bed. Mirrors in the elevators and deck windows were filthy.

The food was fair, depending upon where you ate. They actually charge you for internet, and a 20% gratuity fee automatically on every drink and food purchase you make. Poor service? Too bad. You are paying that gratuity regardless. Drinks are over priced and weak. Alcoholic drink packages, if you wanted to purchase them, were $100 per day per person and all adults in the same room were required to purchase it.

Off shore excursions were very expensive, and were also hit with taxes, even if you prescheduled them prior to the cruise. . Boarding and deboarding for these excursions were very chaotic and unorganized. Doing construction on a door during breakfast hours in one of the buffet rooms. Couldn't this be done at night when the dining area was closed? The workers live on the ship. It's not like they have 9-5 hours. They closed down the one and only popcorn maker because "they needed the outlet to run their power tools". We saw a worker changing the lights above the state rooms wearing a mask. The insulation he pulled out was left in front of our doors in the hallway for a couple of hours before it was finally swept up. Again, in the busy middle of the day when people are tracking it throughout the ship. As a fare well gift, they were actually charging people a $20 fee to print their airline tickets. Staff was pleasant for the most part and work very long hours.

When another cruise line starts offering these Hawaiian cruises, NCl is going to suffer dramatically. We literally met not one person on this ship who said that they would ever use this cruise line again.
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