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First impression for this ship was not good. Boarding in Singapore was horrendous. Our boarding time was 8pm, we arrived at the terminal at 7 as we had checked out of our hotel and had no where to go. Upon arrival, lots of people had already started checking in. We dropped our bags and checked in and was given a boarding number. We were then moved upstairs to wait for our boarding number. 2 1/2 hours finally pass and our boarding number is called. Being from Australia, we are not used to pushing to get our way, so we had a rude awakening! There was no such thing as lines, and we had people quite literally push us out of the way to get in front. It was a hot mess getting down to customs. After passing custom, we had to once again line up to get onto the boat. Another hour later, and we are finally on. We had booked a Balcony Cabin but it was always my intention to see about an upgrade once onboard as I heard palace suite was worth it. Once on the ship, we went right to customer service and upgraded to the Palace Suite for about $670SGD per person. By this time, it was past 11pm and the restaurants were closed, but the buffet was open till midnight. We quickly ran to the buffet for dinner, then check out our rooms. Rooms were massive, bathroom was huge and balcony was narrow. The benefit is of booking a palace suite was deluxe drinks package, specialty restaurants, palace suite pool, restaurant etc. We mainly wanted to upgrade for the drinks package and the pool, as we know the main pool can get very crowded. The first night, ordering drinks at the palace bar, we realised that the drinks package wasn’t as inclusive as we thought. We were given a menu on what drinks were included, and for us cocktail drinkers, there wasn’t much to choose from. We seen drinks coming up on the TV that looked amazing, and we asked to have one, but was told it would cost. What we couldn’t understand is that this drink was $8, and some of the drinks on our menu were $13, so we couldn’t understand how we couldn’t get a $8 drink in our package. It also took about 20mins each time to get a drink. For breakfast the next morning we ate in the palace resultant. We could only order eggs pancakes etc of the menu, and the rest like bacon and bread, we had to fetch ourselves from the buffet. I ordered pancakes and they were cold, my dad ordered a omelet with everything included and it was plain. After breakfast we went to the palace suite pool. We were pleasantly surprised that there was no one there!! In Australia, this area would have been packed. We wanted to order drinks, but there was no bar man in site. We had to ask the life guard to call someone and then about 15mins later, the bar man arrived. On any other cruise, we would be served our by the pool from the spa or our day beds, but here, we had to go to the bar to order a drink. We also weren’t allowed our drinks with us at the spa, which is strange as no other cruise I have ever been on has this rule. Drinks again, look at very long time. Tonight we were booked in to the steak house for dinner. We were all pretty keen for some meat!! Once we arrived, we realised that it was a set menu.. we weren’t told that there would be a set menu for the specialty restaurants so this was very disappointing. The options were either seafood, or ribs. None of us eat seafood, so ribs it was. The entree was great, but the main mean, ribs, was bad.. no meat in site. Pure fat and nothing to serve with it. This mean was very disappointing, we contributed after this to the buffet for food as we were all very hungry. The show tonight was amazing!! By bar one of the best cruise shows I have been to. Day 3 we were docking in Koh Samui, our butler organised for a private’s transfer into the main area, Chaweng beach. This was complimentary. We had priority disembarking which was a plus. We were transferred by bus to Chaweng beach and spent the afternoon at a resort. When we arrived back at the port to re-board at about 3pm, the lime was enormous. Last render was for 3:30, so this was to be expected however there was no shade. They did hand out water and cold towels. As we were palace, we were expecting to have priority embarking. After asking around, we were told we had to join the long line. There was one shaded area which a lot of people were pushing wash security gates to get to. We were told this was for children or elderly only so that they didn’t need to line up. Luckily, one crew member seen our frustration and let us in, but quickly closed the gate and said that he shouldn’t be doing this. After some people seen us get let in, people stormed the gate and ignored the staff and pushed and shoved to get onto the tender . I am so thankful this young crew member let us past, as I assume we would have been lining up in the hot sun for over an hour. Tonight we were booked in for Chinese specialty. We went down prior to our booking to check the menu and were disappointed to find that there was only one choice, and that choice was Seafood for the set menu. We told the staff that none of us eat seafood, and asked if we could just order meat and rice, but they advised no, only set menu for palace suite. So, we cancelled the booking. We instead went to dinner at the main dining room, it was loud and busy, but the food was good! Again, not a lot of option, but I had lamb shanks and the meal was much better then the night before at the steak house. Again, the show tonight was great. Day 4: Redang island. We were hesitant about getting off the boat as we didn’t want to be stuck lining up in the heat to get back onboard. Our butler advised it was a beautiful Island, so we decided to get off and have a look around. The beach is Beautiful and I hear the snorkeling is good. We spent about an hour on land to have a look around and returned to the ship. Spent the afternoon by the quiet pool until some noisy young kids with no Parents inside interrupted us. This area really should be a adults only area, or at least ask the kids to stop slashing and jumping in and out of the pool. Dinner tonight was japense tepenyaki. We checked the menu and were very happy with what we seen. The food was amazing, meat was so soft and probably the best steak I have ever had. This experience was the best and I would highly recommend it. It was my partners birthday, so our butler organised to have a cake delivered to the restaurant, which was lovely. Last night onboard and we were expecting another fantastic show. There was advertisements everywhere to watch dream girls, so we asked our butler but she advised this show was chargeable at 98SGD as it was adults only and the girls would be topless. We kindly declined, so no show for the last night. One thing I forgot to mention, being palace, you don’t need to book for the show. The first 3 rows are reserved for palace guest, so you only get to get there about 10mins before to get a good seat. The seats are released to public about 5mins before the show starts. On our last night we thought we would Play some pool, but were surprised to find you had to buy $20SGD worth of drinks to play. And being we had a drinks package, we didn’t need to buy drinks, so we weren’t able to play. Day 5: Our last day, the ship docked around 1 and we had priority disembarking. We could have stayed as late as 3, but our butler advised that custom would be very very busy with long lines, so we disembarked as soon as we arrived at port. If you want nice cocktails, visit the tributes bar. The bar tenders in there made us almost anything we wanted, even if it wasn’t on the palace menu.

Upgrade to a Palace Suite

Genting Dream Cruise Review by kelseyfarmer

3 people found this helpful
Trip Details
  • Sail Date: August 2019
  • Destination: Asia
First impression for this ship was not good.

Boarding in Singapore was horrendous.

Our boarding time was 8pm, we arrived at the terminal at 7 as we had checked out of our hotel and had no where to go.

Upon arrival, lots of people had already started checking in.

We dropped our bags and checked in and was given a boarding number.

We were then moved upstairs to wait for our boarding number.

2 1/2 hours finally pass and our boarding number is called.

Being from Australia, we are not used to pushing to get our way, so we had a rude awakening! There was no such thing as lines, and we had people quite literally push us out of the way to get in front.

It was a hot mess getting down to customs. After passing custom, we had to once again line up to get onto the boat.

Another hour later, and we are finally on.

We had booked a Balcony Cabin but it was always my intention to see about an upgrade once onboard as I heard palace suite was worth it.

Once on the ship, we went right to customer service and upgraded to the Palace Suite for about $670SGD per person. By this time, it was past 11pm and the restaurants were closed, but the buffet was open till midnight.

We quickly ran to the buffet for dinner, then check out our rooms.

Rooms were massive, bathroom was huge and balcony was narrow.

The benefit is of booking a palace suite was deluxe drinks package, specialty restaurants, palace suite pool, restaurant etc.

We mainly wanted to upgrade for the drinks package and the pool, as we know the main pool can get very crowded.

The first night, ordering drinks at the palace bar, we realised that the drinks package wasn’t as inclusive as we thought.

We were given a menu on what drinks were included, and for us cocktail drinkers, there wasn’t much to choose from.

We seen drinks coming up on the TV that looked amazing, and we asked to have one, but was told it would cost.

What we couldn’t understand is that this drink was $8, and some of the drinks on our menu were $13, so we couldn’t understand how we couldn’t get a $8 drink in our package. It also took about 20mins each time to get a drink.

For breakfast the next morning we ate in the palace resultant.

We could only order eggs pancakes etc of the menu, and the rest like bacon and bread, we had to fetch ourselves from the buffet.

I ordered pancakes and they were cold, my dad ordered a omelet with everything included and it was plain.

After breakfast we went to the palace suite pool. We were pleasantly surprised that there was no one there!! In Australia, this area would have been packed.

We wanted to order drinks, but there was no bar man in site.

We had to ask the life guard to call someone and then about 15mins later, the bar man arrived.

On any other cruise, we would be served our by the pool from the spa or our day beds, but here, we had to go to the bar to order a drink.

We also weren’t allowed our drinks with us at the spa, which is strange as no other cruise I have ever been on has this rule.

Drinks again, look at very long time.

Tonight we were booked in to the steak house for dinner. We were all pretty keen for some meat!!

Once we arrived, we realised that it was a set menu.. we weren’t told that there would be a set menu for the specialty restaurants so this was very disappointing.

The options were either seafood, or ribs. None of us eat seafood, so ribs it was.

The entree was great, but the main mean, ribs, was bad.. no meat in site. Pure fat and nothing to serve with it.

This mean was very disappointing, we contributed after this to the buffet for food as we were all very hungry.

The show tonight was amazing!! By bar one of the best cruise shows I have been to.

Day 3 we were docking in Koh Samui, our butler organised for a private’s transfer into the main area, Chaweng beach. This was complimentary.

We had priority disembarking which was a plus.

We were transferred by bus to Chaweng beach and spent the afternoon at a resort.

When we arrived back at the port to re-board at about 3pm, the lime was enormous.

Last render was for 3:30, so this was to be expected however there was no shade. They did hand out water and cold towels.

As we were palace, we were expecting to have priority embarking.

After asking around, we were told we had to join the long line.

There was one shaded area which a lot of people were pushing wash security gates to get to.

We were told this was for children or elderly only so that they didn’t need to line up.

Luckily, one crew member seen our frustration and let us in, but quickly closed the gate and said that he shouldn’t be doing this.

After some people seen us get let in, people stormed the gate and ignored the staff and pushed and shoved to get onto the tender .

I am so thankful this young crew member let us past, as I assume we would have been lining up in the hot sun for over an hour.

Tonight we were booked in for Chinese specialty. We went down prior to our booking to check the menu and were disappointed to find that there was only one choice, and that choice was Seafood for the set menu.

We told the staff that none of us eat seafood, and asked if we could just order meat and rice, but they advised no, only set menu for palace suite.

So, we cancelled the booking.

We instead went to dinner at the main dining room, it was loud and busy, but the food was good!

Again, not a lot of option, but I had lamb shanks and the meal was much better then the night before at the steak house.

Again, the show tonight was great.

Day 4: Redang island. We were hesitant about getting off the boat as we didn’t want to be stuck lining up in the heat to get back onboard.

Our butler advised it was a beautiful Island, so we decided to get off and have a look around.

The beach is Beautiful and I hear the snorkeling is good. We spent about an hour on land to have a look around and returned to the ship.

Spent the afternoon by the quiet pool until some noisy young kids with no Parents inside interrupted us.

This area really should be a adults only area, or at least ask the kids to stop slashing and jumping in and out of the pool.

Dinner tonight was japense tepenyaki.

We checked the menu and were very happy with what we seen.

The food was amazing, meat was so soft and probably the best steak I have ever had. This experience was the best and I would highly recommend it.

It was my partners birthday, so our butler organised to have a cake delivered to the restaurant, which was lovely.

Last night onboard and we were expecting another fantastic show.

There was advertisements everywhere to watch dream girls, so we asked our butler but she advised this show was chargeable at 98SGD as it was adults only and the girls would be topless. We kindly declined, so no show for the last night.

One thing I forgot to mention, being palace, you don’t need to book for the show.

The first 3 rows are reserved for palace guest, so you only get to get there about 10mins before to get a good seat.

The seats are released to public about 5mins before the show starts.

On our last night we thought we would Play some pool, but were surprised to find you had to buy $20SGD worth of drinks to play. And being we had a drinks package, we didn’t need to buy drinks, so we weren’t able to play.

Day 5:

Our last day, the ship docked around 1 and we had priority disembarking.

We could have stayed as late as 3, but our butler advised that custom would be very very busy with long lines, so we disembarked as soon as we arrived at port.

If you want nice cocktails, visit the tributes bar. The bar tenders in there made us almost anything we wanted, even if it wasn’t on the palace menu.
kelseyfarmer’s Full Rating Summary
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Cabin Review

Cabin 15530
Amazing cabin! But we could hear a lot from the deck above.

Port & Shore Excursion Reviews