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Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year. Now … the best ocean vessel experiences require solid and reliable shoreside support and administration, and Seabourn's website and head office staff in Seattle are giving us a re-think on giving the line another dime or any more of our time. No less than a dozen accounting errors in pre-cruise purchases had us dealing with the shipboard back office staff every day. It was endless. Had it not been for our printed records and an American Express statement, we would have had a losing battle. Vacations are for relaxing, not for auditing the vendors accounting errors. Dear President Richard, please get your Seattle offices pencil sharpened and your website technology up to date. Cons: Smoking continues to be allowed indoors in public spaces. The retreat is an entirely useless waist of (for fee) space. Pros: Dining in all venues is 6 star, although it is much harder than it should be to get specialty reservations (much easier on Regent) so best to board with very limited expectations. Cabins are a tiny bit narrower than on the Sojourn class vessels, but the layout is nearly identical. The new dining table in the living area is a big improvement. Entertainment is sedate, but refined.

Shoreside Website and Head Office Accounting Issues

Seabourn Ovation Cruise Review by CanadianStandard

4 people found this helpful
Trip Details
  • Sail Date: June 2019
  • Destination: Baltic Sea
  • Cabin Type: Veranda Suite
Avide Seabourn fans, we seldom have anything but praise for the line, and although we preferred the original and smaller yachts, we continue to find ourselves on one of their ships a 30 or 40 days each year.

Now … the best ocean vessel experiences require solid and reliable shoreside support and administration, and Seabourn's website and head office staff in Seattle are giving us a re-think on giving the line another dime or any more of our time.

No less than a dozen accounting errors in pre-cruise purchases had us dealing with the shipboard back office staff every day. It was endless. Had it not been for our printed records and an American Express statement, we would have had a losing battle.

Vacations are for relaxing, not for auditing the vendors accounting errors.

Dear President Richard, please get your Seattle offices pencil sharpened and your website technology up to date.

Cons:

Smoking continues to be allowed indoors in public spaces.

The retreat is an entirely useless waist of (for fee) space.

Pros:

Dining in all venues is 6 star, although it is much harder than it should be to get specialty reservations (much easier on Regent) so best to board with very limited expectations.

Cabins are a tiny bit narrower than on the Sojourn class vessels, but the layout is nearly identical. The new dining table in the living area is a big improvement.

Entertainment is sedate, but refined.
CanadianStandard’s Full Rating Summary
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Cabin Review

Veranda Suite
Cabin V6
Cabins are a tiny bit narrower than on the Sojourn class vessels, but the layout is nearly identical. The new dining table in the living area is a big improvement.
Deck 11 Suite Cabins