Viking River Cruise on “Embla:” Bucharest to Budapest w/ 3-nt Prague Add-On
Terrible experience with Viking aboard their boat Embla due to major maintenance issues known to them before our cruise started. Half speed at best; little to no air-conditioning with room temperatures ranging from the high 70s into the 90s. The dining room felt even hotter with everyone assembled. This was a boat maintenance issue, NOT a river problem. We did not have a river cruise; the boat stayed in Russe, Bulgaria for 3 days. Then we were on buses for the rest of the trip. No choice/options as to what we ate. Viking gave minimal refund and never answered my emails to Customer Relations and several senior management personnel.
Response from VikingS, Community Team
Cabin was small. A/C was minimal, but that was due to problem with whole boat.