In reading many of the reviews and write-ups on this ship I started to think I was on the wrong ship. I did not experience any of the great service and food everyone else was raving about. By day 2 I had already written an email to Holland America expressing my concerns about the poor service and food quality on the ship. It felt like I was on a training voyage for most of the staff.
Let's start with the Dining Room. On my first night I asked my server what my complimentary drink options were with dinner and he could not answer the question. Same result when the Wine Steward was asked. I was a little taken back when I was told a can of Coke would be $2.50 with dinner. Really? Seems like nickel and diming when I can get a nice steak for dinner but have to pay for a soda. (Carnival got this right!). I had numerous experiences where the staff had to clarify simple orders several times (I do not have an accent), and several occasions where the wrong meal was served. I had steaks that were way overcooked, I had fish & chips where the fish was still a gelatinous mass and totally inedible. Diner was served without cutlery, steaks served without steak knives, a nearly empty bottle of ketchup provided for the whole table and everyone had fish and chips and wanted to have some. The waiter disappeared when asked for a full bottle and never came back. Another server had to be asked. In general, the Dining Room staff seemed untrained and confused most of the time.
The fish & chips lunch special was a farce. We were one of the first tables seated, and yet 45 minutes later, while most other tables were already on to desert, we hadn't been served yet. And when we finally were, the fish was extremely under cooked. My daughter was ill after eating her first bite. We ended up leaving and finding some food on the Lido deck.
Cabin was nice except the old tube style TV was not usable. Hey Holland America - the world moved on to flat screen TV's over 10 years ago.