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Silver Muse Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
230 Reviews

Disappointing. Not the luxury experience we had hoped for.

Silver Muse Cruise Review by Dawn288

4 people found this helpful
Trip Details
  • Sail Date: Jul 2019
  • Destination: Alaska
  • Cabin Type: Deluxe Verandah Suite

Our first mistake was assuming that, like Viking, Silversea cruises would be adults only. In fact, out of 580 passengers, 76 were children, about two thirds of those under 5 years old, or even babies. There are virtually no facilities for young children on the ship, so they were mostly bored and amused themselves running up and down the stairs and corridors uunsupervised. The swimming pools and hot tubs were completely taken over by the kids, even though under 12's were not supposed to use the hot tub. They also made their presence felt in the dining rooms, crying and tipping over chairs, and rather spoilt some of the excursions. We were particularly shocked when, on the first day, young children were helping themselves from the buffet using their hands.

Aside from the children, there were several other things that were disappointing. The restaurant menu only changed once and then only a few items were different. We had one instance of shockingly rude service in the grill restaurant. The alternative restaurants were fully booked months ahead. We found that there were few places to enjoy a quiet cup of coffee and that these were usually very crowded indeed. The room service meal we had one evening was supposed to be served course by course within 20 minutes. In fact, it took an hour to arrive and then it all came at once, except the wine, which took a further 15 minutes to arrive and the meal was only warm, not hot. The room was not always as clean as I would like and the bath supplies were not replaced except when I asked. We had been advised to have a low floor cabin for wildlife viewing, but we were over the lounge and had quite a bit of noise from the activities there, notably the bingo, quizzes and late night music.

On the plus side, the cabin was amazing and the bathroom was superb. The bed linens were very luxurious, as were the toiletries and there was a choice of pillows. All the food and drink was included, and this was mostly of a very high standard. We also had a selection of fresh fruit in the cabin every day. The scenery and excursions were excellent and we were very lucky with the weather and wildlife sightings on the trips.

However, overall the experience fell well below what we had expected from this luxury brand.

Dawn288's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
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Cabin Review

Deluxe Verandah Suite
Cabin DV 646

The cabin was beautiful, very spacious and well equipped. The bed linen was very luxurious. The bathroom was also spacious and equipped to a very high standard with a large tub as well as a separate shower, plenty of towels and Bulgari toiletries. Unfortunately, there were some dirty smears in the bathroom when we arrived and the bath sachet was only replaced when I tracked down the cabin steward and asked for a new one. Several times I found bundles of hair and fluff on the carpet.

Port & Shore Excursion Reviews

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