1.We chose this cruise because we hadn’t cruised with Costa before and the itinerary included ports in Japan and one port in Russia, Vladivostok.
We were disturbed to find that Costa Cruises allows smoking on the balcony of the balcony cabins. We are non smokers so we complained about the constant smell of smoke drifting int our cabin from adjacent cabins. We were told that passengers choose balcony cabins so that the can smoke. We replied that we choose balcony cabins to enjoy the fresh air and the ocean views. This was ignored as it is obvious Costa Cruises values the needs of smokers above non smokers. We were offered a change of cabin to an inside cabin but were refused compensation for the difference in price.
We wrote a letter of complaint to Costa Cruises . They failed to reply directly to us , instead ,they issued a response through our cruise agent iCruises.
Other cruise lines such as Princess, Cunard, do not allow smoking on balconies. I believe in this respect Costa Cruises has a long way to go .
2. Gratuities were supposed to be debited to our account at the END of the cruise. Instead they were charged DAILY to our account. The contract did not state how much would be charged. Who agrees to pay an undisclosed figure? We declined the gratuity scheme but were refused.
3. Port disembarkation. There was no order nor control of the disembarkation process, the shambolic likes of which I have never seen since the seventies when people surged to the exit door. People were distressed and tempers flared. Most cruise ships have a crowd control policy. Very uncomfortable and potentially dangerous. ( see pics)
The cabin was just OK. No mini bar. Staff were hard working and efficient.
Positive feelings towards this port. Great for onsen experiences.
Tokyo port a great location within short distance to Tokyo station. We were provided a shuttle to the station but had to find our own way back to the ship.
Great port to visit, even on a rainy day.
Absolute chaotic exit due to total lack of supervision from Costa staff.