After dreaming about visiting Alaska for years, we East Coast frequent travelers took the plunge when my brother & sis-in-law, veteran cruisers, suggested this trip. We planned & conferred for almost 2 years on the details before booking with HAL. The experience has become one of the most memorable travel experiences we've ever had.

Our sole complaints were right at the start & right at the end - at Vancouver's Canada Place, so I'll dispense with them: once our bags were dropped off, there was absolutely not a soul, nor even signage, to direct us where to begin the embarkation process. After approx. 90 minutes of confusion & waiting in seemingly endless lines, we finally stumbled into 'priority boarding' & breezed through the last 5 minutes. Once again, during disembarkation, which we managed fine on our own, confusion reigned, followed by more long lines. Let me note that we're more than accustomed to Customs & Immigration requirements, having lived in Europe for many years, & continue to visit family there regularly. But it was the total lack of direction at Canada Place we found disconcerting. Finally, at first glance, the taxi line seemed endless, but actually moved along at a good clip, efficiently orchestrated by real people in neon vests, with whistles!

From cabin to MDR to Neptune Lounge, I cannot say enough about the staff & crew aboard the NA, who all worked long hours to make our sailing special, always with a smile & greeting. The beautiful NL was stocked with snacks, fruit, juice, coffee/tea & water most of the day. At one point, during a family emergency at home, on a sea day when we had no service on our phones, the concierge in the Lounge put a call through to our room at no charge! Her kindness during a difficult situation will remain with us always. Read more