Never have I ever written a critique just to praise everything. I read and research every ship on Cruise Critic before I book. I feel others want unbiased opinions or why ask or read them. Never have I ever had such an engaging ship’s captain as Capt. Tuvo. He is an asset to the company. Never have I ever enjoyed such delicious cruise line food on the past 20 something cruises we have taken. The variety, quality and presentation was a highlight of our cruise. Never have I ever had the savings of only getting I drink package for hubby. I can never do the package justice. On PCL we were able to save money on drinks which was a first. Never have I witnessed so much cleaning and prepping. Never have I enjoyed such old world charm on a ship. The beautiful furnishings and design if the lounges are sumptuous. Oodles of places to play cards and games with sea views. IMHO PCL could have more staff to passengers ratio in these areas so we could have felt more pampered. Never have we (hubby noticed it also) ever watched so many servers avoid eye contact or just ignore us all together. We did not enjoythe noticeable waiting for someone to take a drink order. Never have I ever fetched so many drinks for our group. It was so noticeable that I feel the need to point it out. However we do acknowledge the need in the industry for this type cruise experience for those that enjoy being self sufficient. Some may find the staff asking “ may l get you something” annoying. Never have I ever had such comfortable bedding. Decadently cozy describes it. Never have I ever found blood stained bed linen on day 1. I am surprised by the lack of attention to detail. However, leaving a note for the cabin steward resolved the issue. Never have I ever had an on board Factory Outlet sale set up in a dining area for a four hour sale. Some cruisers loved that. Never have I ever witnessed a so many cruise staff being rude, indifferent and impolite to cruisers. I feel it may be a lack of training of the staff members. And the few experienced, well trained staff members were few and far between the inadequate workers. I made sure to write and turn in to guest services onboard commendations for staff that went out of their way to make sure our cruise was enjoyable.I really hope the company recognizes their efforts. Never have I ever had so many inappropriate interactions with staff. Examples of a few were: Cruise Director staff telling a passenger excited by game play “to Calm Down” three times in front of an audience. I felt it was purposely using the person as a chance for laughs. It wasn’t kind. Another time, my ill sister-in-law needed water. She went to two people at the Explorers Bar. They both pointed to the pitcher to help herself rather than stop their prepping for bar opening. She asked them because she was afraid that she couldn’t lift the pitcher. Never have I ever had dining staff tell me to not go to use the facilities because the waiter finally showed up to take our breakfast order. We were given a table with no one assigned to it. Never have I ever had staff interrupt me by saying “ if you would let me finish”. Why should I when you got me to your promotional by giving false info. I’m not new to cruise spa promotions. If you can’t honor the discount then why waste the vaca time I paid for to let you sales persuade me into what I know I won’t pay for. Sales are noticeably emphasized on PCL. Lastly, this comment from the washroom attendant when we told her that the bathroom needed servicing. “Why do they use so much paper?” It’s all laughable now but for a company with the slogan “Come Back New” it gave us pause to ever rebook with PCL unless the price was extremely hard o pass up or the ship goes to a bucket list destination that no other cruise line sails. Now we are forewarned about the PCL company. In my humble opinion if PCL really wanted to improve their staff responsiveness then PCL wouldn’t have closed my chance to take their on line survey 72 hours after disembarking when the directions said I’ld have two weeks. Makes me think they don’t care. However, I was able to do hubbies’ before it was closed for comments. Thank goodness we have Cruise Critic available to discerning consumers. As for cabin review and excursions please see the follow up below.